Php Developer

Prr Recruitment; Gauteng; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player in global transport and logistics is seeking an Analyst for Implementation & Customer Application. This role involves leading strategic projects, providing commercial support, and enhancing customer visibility tools. You will be a key player in driving continuous improvement initiatives and ensuring effective project management across various implementations. If you have a strong technical background and a passion for customer service, this opportunity offers a dynamic work environment where you can make a significant impact on the supply chain process.

Qualifications

• 4-7 years of experience in Systems and Process analysis within Logistics.
• Preference for candidates with operational or supervisory experience.

Responsibilities

• Support customer applications and value-added services.
• Lead strategic implementation projects and manage customer EDI/API integrations.
• Provide training on customer applications and reporting.

Skills

Systems and Process Analysis

Customer Visibility Tools

Project Management

Technical Acumen

Communication Skills

Education

Matric

Industry-level or Tertiary Qualifications

Tools

Cargowise

Microsoft Dynamics

Power BI

Job description

Analyst, Implementation & Customer Application, Air & Sea
Kempton Park
DSV - Global transport and logistics

In , ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest provider of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. Our reach is global, yet our presence is local and close to our customers.

Read more at : ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)

Job Posting Title: Analyst, Implementation & Customer Application, Air & Sea

Time Type: Full Time

Main Purpose of The Role:

• Commercial Support – Customer Visibility and Implementation
• Strategic Implementation Project Lead
• Internal Projects and Process Improvements (Best Practice)
• Internal & External Training – Customer Visibility tools
• System Super user and Application support
• Business Implementation Manager responsibility on EDI projects
• Reporting analyst for special customer reporting requirements

Qualifications:

• Minimum of 4 – 7 years' Systems and Process / analyst experience in a Logistics environment. Preference for Senior Systems and Processes.
• Consideration for Operational / Supervisory roles in Operations or Account Management with suitable technical acumen and exposure to Systems.
• Matric (essential).
• Advantageous to have industry-level or tertiary qualifications.

Technical Skills:

• Cargowise or related Industry TMS, Microsoft Dynamics / CRM software
• Purchase Order Management Systems / Customer Visibility platforms
• Power BI, Understanding of EDI and API technologies and disciplines

Duties and Responsibilities:

• Sales support for Customer Applications and Value Added services such as Purchase Order Management, Customer Visibility, online bookings, Connectivity Solutions, and advanced customer reporting
• Customer Innovation and Continuous Improvement Initiatives
• Maintenance and enhancements of Customer Applications (Super user)
• Project Management on strategic Implementation projects nationally
• First-line support to the National team – maintenance, setup, change management, error resolution
• Document Development for training and Implementation according to standard best practices
• Internal and External training on Customer Applications, Connectivity, and Reporting
• Supporting continuous Improvement and process improvement initiatives related to Internal or External processes
• Lead and coordinate strategic customer implementations within Division or Cross-divisional projects
• Engage with the Global Network and teams for effective implementation of origin/destination requirements
• Monitor, manage, and track all major implementation projects, including scope, deadlines, and costs, using project management software
• Coordinate and project manage customer EDI / API integrations, including customer engagement, scope, costing, and User Acceptance Testing
• Contribute to content and maintenance of templates, Work Instructions, and Standard Operating Procedures
• Assist in creating and presenting Training Material on a national level as it applies to Implementation, EDI, specialized reporting & Order Management best practices
• Create Product awareness and reinforce best practices

Added Advantages:

• Strong Technical / System acumen
• Strong administration and Communication skills
• Ability to connect with people and build solid relationships
• Pragmatic and hands-on approach
• Dynamic, with the ability to create and present presentations to both internal and external audiences
• Strong analytical skills