Phone Sales Consultant – Broker Relations Assistant

Talent Sam; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Une société de prêt non bancaire australienne recherche un responsable des ventes téléphoniques pour son équipe commerciale. Le candidat idéal réalisera des appels sortants aux courtiers pour présenter les produits de prêt, maintenir principalement les données clients et fournir un service exceptionnel. Ce rôle exige une habileté à gérer des données CRM, une communication efficace et un esprit d'équipe pour stimuler les résultats.

Qualifications

• Compétences en communication et organisationnelles excellentes.
• Capacité à fonctionner dans un environnement basé sur le CRM.
• Motivé pour dépasser les attentes avec une attitude centrée sur le client.

Responsibilities

• Effectuer des appels sortants vers des courtiers pour promouvoir les produits.
• Maintenir des données précises dans le CRM (Salesforce).
• Fournir un service client exceptionnel et répondre aux requêtes des courtiers.

Skills

Organisation

Communication

Gestion de données CRM

Service client

Autonomie

Esprit d'équipe

Job description

Our client is a leading Australian non-bank lender, servicing brokers and borrowers who value responsive turnarounds, a flexible approach, and funding certainty. Since 2012, we have funded property-backed transactions across Australia for property professionals, small to medium-sized businesses, and SMSFs (Self-Managed Super Funds).

With offices in Sydney, Melbourne, and Brisbane, and a sales team across the country, we strive to deliver fast, reliable alternative lending solutions for brokers and borrowers. Backed by a strong balance sheet, a robust model, and an expert team, our client has built a reputation that gets results.

About the role :

Reporting to the Head of Sales - Commercial Lending [TBC], this role is responsible for providing phone-based outreach to brokers to pitch our client’s lending products, provide a basic overview of the value offering, understand the broker’s business, and solicit new loan inquiries.

The objective is to activate and engage with broker prospects that are somewhat known to the client but that we do not contact frequently enough or get business from.

Success in the role will be reflected in deals written from brokers that the telesales person contacts.

Key Activities :

• Consistent outbound calls to brokers to market our client’s products and build a Qualified Account pool
• Ensure accurate data is maintained in our client’s customer relationship management software (Salesforce)
• Provide scenarios and qualified contact introductions to the client’s team
• Deliver exceptional customer service by ensuring appropriate information, appetite confirmation, and reliable action items following conversations with brokers
• Answer queries from brokers at a high level
• Ensure accurate data management in Salesforce and that all daily follow-up items are actioned in a timely manner
• Able to work 9am-5pm Australian time (12am-8am South African time)
• A customer-centric and solutions-focused mindset and the willingness to make a high volume of phone calls are fundamental to success in the role
• An enthusiastic and professional phone manner
• Excellent organisational and communication skills
• Ability to understand the functioning of a CRM database and how to accurately manage data
• Confidence to deal with external stakeholders
• Ability to work autonomously and contribute as part of a team
• Self-motivated with a desire to continually exceed expectations
• Experience in the banking, non-bank, and finance industries is helpful but not essential
• Working knowledge of the banking industry, Australian housing market, and regulatory environment is helpful but not essential