Pharmacy Manager - Clicks The Atrium

Clicks Group; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Clicks Group is seeking a Responsible Pharmacist to lead the pharmacy team in delivering high standards of pharmaceutical care. The ideal candidate will ensure compliance with SAPC regulations and manage the dispensary’s operational activities effectively. Strong managerial skills, customer orientation, and financial acumen are essential for this role.

Qualifications

• Minimum 2 years’ experience post community service year required.
• Minimum 1 year People Management experience required.
• Registration as Responsible Pharmacist with SAPC essential.

Responsibilities

• Ensure high standards of pharmaceutical care and accurate dispensing.
• Manage all operational activities of the dispensary.
• Lead and manage the pharmacy team effectively.

Skills

Managerial skills

Problem-solving skills

Customer orientation

Interpersonal skills

Financial acumen

Education

Registered Pharmacist with SAPC

Job description

Listing reference: click_020581

Listing status: Online

Apply by: 10 July 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Pharmaceutic

Location: Durban

Contract: Permanent

EE position: Yes

About Our Company

Clicks Group

Introduction

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Description

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
  
  

Knowledge

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing
  
  

Skills

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen
  
  

Competencies

Essential:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing
  
  

Desirable

• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values
  
  

Experience

Minimum requirements

Essential: Minimum 2 years’ experience post community service year

Essential: Minimum 1 year People Management experience

Essential: Registration as Responsible Pharmacist with SAPC

Desirable: Retail Pharmacy experience

Desirable: Unisolve experience

Education

• Essential: Registered Pharmacist with SAPC
  
  

Contractual Hours

• 45hrs 6days
  
  

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.