Pharmacy Manager

Clicks Group Limited; Hermanus; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Clicks Group Limited is seeking a Pharmacist Manager to lead the dispensary and clinic teams, delivering high standards of pharmaceutical care in a compliant, patient-focused environment.

You will oversee dispensing accuracy, stock control, staff scheduling and customer service initiatives, aiming to strengthen loyalty and ensure sales and regulatory targets are met.

Qualifications

• Registered Pharmacist with SAPC is required.
• Minimum 2 years’ experience post community service year.
• Minimum 1 year People Management experience.
• Experience with dispensing accuracy, stock control and SAPC compliance is essential.

Responsibilities

• Lead and direct the pharmacy team to deliver high standards of pharmaceutical care.
• Manage safe dispensing, including generic substitution and patient counselling.
• Oversee stock management, shrinkage control and administrative tasks in line with SAPC regulations.
• Ensure financial viability of the dispensary through cost control and budgeting.
• Schedule staff in line with labour policies and maintain time and attendance records.
• Drive customer service initiatives to enhance patient experience and loyalty.
• Foster integration with the clinic and healthcare aisle to offer a full patient care solution.
• Represent the group’s values and ensure cohesive operation between store, pharmacy and clinic teams.

Skills

Leadership

People management

Customer service

Regulatory compliance

Coaching

Stock management

Financial acumen

Interpersonal skills

Planning and organizing

Problem-solving

Education

Registered Pharmacist with SAPC

Job description

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing
• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Experience:

Essential: Minimum 2 years’ experience post community service year

Essential: Minimum 1 year People Management experience

Essential:Registration as Responsible Pharmacist with SAPC

Education:

• Essential: Registered Pharmacist with SAPC