Pharmacy Manager

Clicks Group Limited; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Clicks Group is seeking a Pharmacy Manager in Gauteng to lead the dispensary and clinic, ensuring high standards of pharmaceutical care, compliant dispensing, and excellent customer service. The role reports to the Branch Manager and drives the store’s health and beauty retail target alongside SAPC compliance.

Essential: registered pharmacist with SAPC, 2+ years post-community service, and 1+ year people management.

Qualifications

• Registered Pharmacist with SAPC and valid registration.
• Minimum 2 years’ experience post community service year.
• Minimum 1 year People Management experience.

Responsibilities

• Lead and direct the pharmacy team to deliver high standards of care and service excellence.
• Oversee dispensary and clinic operations, ensuring accurate dispensing and safe stock management.
• Drive financial performance and control expenses to meet targets.
• Schedule staff in line with labour policy and maintain records.
• Ensure integration with clinic and healthcare offerings for a complete customer experience.

Skills

People management

Customer service

Financial acumen

Regulatory compliance

Education

Bachelor of Pharmacy (B.Pharm)

Registration with SAPC

Tools

SAPC knowledge

Job description

Job category: Recruitment and Selection

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Branch Manager.

Job Purpose:

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration with SAPC as the Responsible Pharmacist

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing
• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Relating and networking
• Following instructions and Procedures
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Kindly note only applicants who meet the minimum requirements will be contacted.​

We are committed to the principles of Employment Equity.