Pharmacy Clerk

Netcare; South Africa; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Netcare’s Pharmacy Clerk role focuses on maintaining stock accuracy and supporting pharmacy operations across hospital divisions. You will handle administrative tasks, stock management, and interactions with suppliers to ensure timely and correct invoicing and ordering processes.

The position requires meticulous attention to detail, teamwork with theatre, billing and finance, and flexibility to work in different hospital areas as demand shifts.

Qualifications

• Essential Grade 12 or equivalent.
• Basic stores and stock control certificate (BSSC).
• Knowledge of SAP, Sigma and OrderCo systems is helpful.

Responsibilities

• Maintain stock records and data accuracy across hospital stores.
• Process DBO and non-DBO orders and manage invoicing.
• Capture GRVs, resolve supplier queries and price discrepancies.
• Coordinate with theatre, wards and nursing staff for stock needs.
• Assist with stock takes, reconciliations and reporting.

Skills

Stock management

DBO processes

GRV capturing

Billing records

Supplier communications

Interdepartmental coordination

Retail replenishment

Education

Grade 12 or equivalent

BSSC certificate

Tools

SAP

Sigma

OrderCo

Job description

We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. Person centred Health and care focuses on dignity and respect, information sharing, participation and collaboration. Person centred care highlights a way of thinking and acting that focuses on a partnership with an individual to ensure that their immediate needs are met. Providing choices and respecting choices made by them. At all times still delivering that exceptional level of care with a strong focus on respect and compassion. The focus is on a holistic approach to wellness, putting the Netcare patient and their families at the centre of the Netcare quality care model, maximising patient satisfaction while at the same time digitally enabling the Netcare of tomorrow.

The Pharmacy Clerk is responsible in maintaining operational efficiency and data integrity in the pharmacy or any other hospital environment. These individuals will support pharmacy operations by handling a range of administrative functions and may be required to assist with stock-management related responsibilities from time to time. Which includes DBO processes, GRV capturing, managing external supplier communications, initiating Sigma logs, and ensuring accurate billing records. The role requires strong attention to detail, efficient coordination with vendors, and collaboration with theatre, billing and finance teams. The incumbent will be required to work in various areas of the hospital and to multitask effectively based upon periods of peak activity in the business. This individual will not be allocated to work only in one division of the business but will provide the required assistance to different hospital divisions (pharmacy, wards, theatre) in line with the Netcare strategy of Person-centred Health and care. The support provided will depend on hospital requirements and therefore the individual may need to adhere to work requests that may change continuously based on business demand and to adhere to variations in working hours to increase business productivity.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Administrative Functions Pharmacy

Administrative Functions Pharmacy Placing and capturing

Non-DBO orders Assist with receiving and unpacking of stock. Capturing Invoices and following up on outstanding GRVs Liaise with suppliers to resolve order queries, price discrepancies, and escalations Barcoding Log requests on Sigma for new product codes and linking of Orderwise/Orderco stock codes to vendors Review charge sheets for duplication, correct service billing, and DBO correctness Assist during stock take periods, especially with data capturing and reconciliation Capturing of stock and consumable transfers between storage locations or cost centre Monitor and identify any expired and damaged stock in the wards. Review the error log report and ensure that all error logs are cleared. Liaise with Nursing staff in the wards to ensure that all billings are up to date before updating replenishment stock requested. Ensure that all relevant stakeholders receive all out-of-stock letters. Investigate open purchase orders as well as back orders Provide ad hoc support within the pharmacy as required by the manager Assist in stock management in accordance to Netcare stock management policy with special emphasis on designated stock areas. Investigate and report inventory discrepancies, theft and losses to the Unit Manager and Pharmacy Manager. Support pharmacy in all non-clinical duties Understand and apply pharmacy SOPs for stock and administrative processes Remain informed on SAP, Sigma, and OrderCo updates that impact pharmacy operations Keep up to date with evolving changes on SAP and OrderCo.

Theatre Placing and capturing

Theatre Placing and capturing DBO and Non DBO-orders. Packing of stock neatly onto shelves according to FIFO (First In First Out) and FEFO (First Expiry First Out) principles. Oversight on DBO orders and GRV reporting. Maintain open PO report. Review charge sheets for duplication and billing correctness. Liaise with Theatre for corrections and follow-ups. Consignment stock discrepancies and investigations. TNYP focus for consignment stock. Redirect duplication or service queries to Theatre for correction where applicable Stock management for consignment and ensuring monthly checks done with suppliers and reported. BOMS management and preparation for theatre cases. Receiving, packing, processing, and replenishing of stock, with focus on cold chain and high-risk items. Optimisation of Surgical Standardisation process. Liaise with theatre staff for stock issues, billing queries, and charge sheet validations. Participate in monthly reconciliation of consignment and surgical stock. Maintain theatre-related SAP and Sigma updates, linking new product codes to vendors.

Stock take

Take part in all aspects of cyclical and rotation count processes in all storage locations including Hospital stores as per the schedule prepared by management, including but not limited to the following; Generating and updating of stock books Work on Un-binned items report Preparing stock take checks following the relevant stock take checklists Risk and compliance administration Adhere to pharmacy standard operating procedures to ensure compliant, improved controls, and sound processes. Ensure full compliance to statutory regulations, policies, procedures, best practice, professional standards as well as the Netcare strategy. Assist in the communication of inventory policies internally.

Administration

Assist with any ad hoc duties assigned by the Stock Coordinator or Stock Controller and assist Nursing employees and Unit Managers with stock queries. General office administration to ensure job efficiency including but not limited to filing, printing, faxing and other general administration queries. Handle all routine administration queries and work requests that may not be included in this role profile and resolves these efficiently and effectively within the required turnaround times. Maintain the cold chain for refrigerated stock. Assist with the general housekeeping in the Pharmacy and/or Hospital stores to maintain a professional environment. Participate in monthly meetings.

Retail debtors management

Retail debtors management

TRANSFORMATION OF OUR SOCIETY

TRANSFORMATION OF OUR SOCIETY

Personal and professional development

Personal and professional development Active involvement in own professional development to maintain a satisfactory level of skill and knowledge. Build and maintain stakeholder relationships Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial. Actively participate as a member of a team to achieve goals and does not function independently. Establish and service relationships with all internal and external stakeholders, including management and colleagues to improve service delivery. Demonstrate personal commitment to internal and external stakeholders by fulfilling responsibilities, involving others, gaining support for ideas generated and removing obstacles to team accomplishments. Establish and consolidate good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with their own ideas.

SKILLS PROFILE EDUCATION

Essential Grade 12 or equivalent NQF 4 certificate Basic stores and stock control certificate (BSSC).

WORK EXPERIENCE

Preferred Previous experience in medical environment. Knowledge and experience of a pharmaceutical stock control system. Previous experience working with SAP (advantageous)

Knowledge

Preferred An intermediate level of Computer Literacy and proficiency in MS Office applications. Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems). Demonstrates excellent organisational skills: organised and structured with an exceptional attention to detail. Multi-tasking ability and the ability to handle stressful situations and difficult stakeholders (internal and external) appropriately.

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

VALUES AND BEHAVIOURS

Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence. At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our healthcare partners in everything that we do. We care about the truth in all our actions. We listen with empathy and respond with acts of compassion in all interactions with our patients and their families. The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold: Respect - I always greet everyone to show my respect. Identity - I always wear my name badge to show my identity. Dignity - I always treat others with consideration and humility to uphold dignity Care - I always act in the best interest of Netcare and others to show I care Compassion - I always listen with empathy and respond with kind action to show my compassion Appreciation - I always say thank you to show my appreciation. Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team

Join the team committed to providing the best and safest health and care. We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best-in‑class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity. The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing.

Our story begins with our values and our behaviours. We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability. To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people. People who care for other people. Our Netcare people At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people. Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other.