Pharmacist Assistant QPB - Clicks Kwagga Plaza

Clicks Group Limited; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group is seeking a Pharmacist Assistant Post Basic to provide pharmaceutical care services and administer day-to-day dispensary tasks per SOPs. The role emphasizes patient satisfaction and accurate script handling.

Responsibilities include customer interactions, script capturing, profile management, and support for chronic authorizations. A minimum 1 year in this field and relevant certification are required.

Qualifications

• Pharmacist Assistant Post Basic certification is essential.
• Minimum 1 year of experience in Pharmacist Assistant role.
• Strong customer service orientation and confidentiality in SOP-compliant processes.
• Must be bilingual, with English as a requirement.

Responsibilities

• Interact with customers professionally and confidentially per SOP and timelines.
• Administer scripts and related claiming/capturing procedures.
• Accurately manage and update patient profiles and records.
• Interface with health care professionals when needed and resolve queries.
• Support chronic authorizations and liaise with departments as required.

Skills

Customer service

Attention to detail

Bilingual

Teamwork

Education

Pharmacist Assistant Post Basic

Job description

Listing reference: click_027287

Listing status: Online

Apply by: 15 October 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job Objectives

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge

• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills

• Customer service orientated
• Accuracy and attention to detail
• Must be bilingual (with English being one of the requirements
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Adaptability
• Positive attitude
• Be able to work under pressure
• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations

Experience

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education

• Further Education and Training Certificate Pharmacist Assistance (Essential)