Petrol Vehicle Technician

Gap Consulting; Oos-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance store performance through effective inventory management and exceptional customer service. In this role, you will be responsible for maximizing income streams, ensuring the implementation of merchandising standards, and fostering a culture of service-minded staff. You will also play a crucial role in people management by facilitating employee training and development, ensuring performance management, and enhancing employee relations. Join this forward-thinking company and make a significant impact on customer satisfaction and store success.

Qualifications

• Strong customer service skills to exceed customer expectations.
• Experience in people management and training development.

Responsibilities

• Maximize income streams and ensure effective merchandising standards.
• Facilitate training and development of employees for competency.

Skills

Customer Service

People Management

Inventory Management

Sales Maximization

Job description

Responsibilities

1. Maximise incomes streams for the store (Add-ons, GP etc.)
2. Ensure effective implementation of merchandising standards
3. Ensure effective implementation of marketing initiatives
4. Attraction and retention of customer base

INVENTORY MANAGEMENT

1. Functional area
2. Ensure store sales objectives are met
3. Maximise incomes streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

1. Ensure Customer Expectations are exceeded
2. Review Mystery shopper reports
3. Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
4. Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

1. Facilitate the training and development of employees to ensure correct competency
2. Succession Planning
3. Ensure consistent, effective performance management
4. Manage and enhance employee relations and satisfaction

ADMINISTRATION

1. Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions