Personal Shopper (Blue Route)

OneCart; Cape Town; On-site; ZAR 120 000 - 240 000; Full time

Job summary

Join a dynamic team as a Personal Shopper, where your role will be pivotal in enhancing the shopping experience for customers. This position requires you to be resourceful and energetic, providing exceptional service while assisting customers with their purchases. You will be the face of the store, guiding customers through their shopping journey, ensuring their needs are met, and resolving any issues that may arise. If you have a passion for customer service and enjoy working in a fast-paced environment, this opportunity is perfect for you. Become part of a team that values excellence and customer satisfaction in every interaction.

Qualifications

• Excellent communication skills and attention to detail are essential.
• Sales or retail experience is preferred for this role.

Responsibilities

• Assist customers with purchases and provide excellent service.
• Ensure orders are accurately selected, packed, and delivered.
• Engage with customers to resolve issues and fulfill requests.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem Solving

Sales Experience

Education

Matric

Job description

Job title: Personal Shopper (Blue Route)

Job Location: Western Cape, Cape Town

Deadline: April 18, 2025

Job Description:

• As a personal concierge shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations.
• Personal concierge shoppers are required to remain in-store during working hours.
• To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail together with excellent customer service. Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer.

Duties and Responsibilities:

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company's values.

Job Requirements:

• Matric
• Must be based in the area or closer
• Must be Fluent in English
• Must be able to type in full sentences
• Sales / Retail / Business Development experience preferred