Personal Injury Advisor

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company is seeking an Insurance Personal Injury Administrator to manage and coordinate personal injury claims. This role requires strong organizational and communication skills, a high attention to detail, and familiarity with UK personal injury law. The administrator will act as a liaison between stakeholders and ensure compliance with legal, regulatory, and company policies.

Qualifications

• 2–3 years in personal injury claims administration or similar.
• Familiarity with UK personal injury law and claims handling procedures.

Responsibilities

• Manage a portfolio of personal injury claims.
• Liaise with claimants, solicitors, and medical experts.
• Ensure compliance with legislation and policies.

Skills

Organizational skills

Verbal communication

Written communication

Attention to detail

Problem-solving

Analytical skills

Tools

Microsoft Office Suite

Claims management systems

Job description

ROLE PURPOSE:

The Insurance Personal Injury Administrator is responsible for managing and coordinating personal
injury claims from initiation to resolution. This role ensures that all claims are processed efficiently,
accurately, and in compliance with legal and regulatory requirements. The administrator acts as a
liaison between claimants, legal representatives, medical professionals, and insurers to facilitate
timely and fair outcomes.

JOB DESCRIPTION:

• Manage a portfolio of personal injury claims, ensuring timely and accurate processing.
• Liaise with claimants, solicitors, medical experts, and insurance providers.
• Gather, review, and maintain documentation including medical reports, witness statements,
and legal correspondence.
• Monitor claim progress and update internal systems accordingly.
• Ensure compliance with relevant legislation, data protection laws, and company policies.
• Assist in preparing reports and summaries for internal and external stakeholders.
• Support the legal and claims teams with administrative tasks and case management.
• Identify potential fraud or irregularities and escalate appropriately.
• Maintain confidentiality and sensitivity when handling personal and medical information.

ESSENTIAL SKILLS:
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• High attention to detail and accuracy.
• Proficient in Microsoft Office Suite and claims management systems.
• Ability to handle sensitive information with discretion.
• Strong problem-solving and analytical skills.

REQUIRED EXPERIENCE:
• Minimum 2–3 years of experience in personal injury claims administration or a similar
insurance/legal role.
• Familiarity with UK personal injury law, insurance processes, and claims handling
procedures

DESIRABLE ATTRIBUTES:
• Empathetic and customer-focused approach.
• Ability to work independently and as part of a team.
• Resilience under pressure and ability to manage multiple priorities.
• A proactive attitude with a willingness to learn and adapt.

CORE BEHAVIOURS:
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are aligned with our 6 Fundamental Values:
• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service
"It's not just about what we do, but the way we do it. And it's our values that help us enable and
empower out employees, the do the right thing, and deliver unbelievable service."