Personal Assistant

Telebest; Durban; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager to lead a team in maximizing store income and enhancing customer satisfaction. This role involves implementing effective merchandising standards, managing inventory, and fostering a culture of excellent customer service. You will be responsible for training and developing staff, ensuring compliance with company policies, and achieving sales objectives. If you are passionate about retail and have a knack for people management, this opportunity offers a chance to make a significant impact in a vibrant environment.

Qualifications

• Experience in sales and merchandising with a focus on maximizing income.
• Strong customer service skills to exceed expectations and handle complaints.

Responsibilities

• Maximize income streams through effective sales and merchandising.
• Ensure customer satisfaction by addressing complaints promptly and fostering a service-minded culture.
• Facilitate employee training and development for improved performance.

Skills

Sales Management

Customer Service

Inventory Management

People Management

Merchandising

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Job Responsibilities

1. Sales and Merchandising
   • Maximise income streams for the store (Add-ons, GP, etc.)
   • Ensure effective implementation of merchandising standards
   • Implement marketing initiatives effectively
   • Attract and retain a customer base
2. Inventory Management
   • Achieve store sales objectives
   • Ensure income streams are maximised (Add-ons, GP, etc.)
3. Customer Service
   • Exceed customer expectations
   • Review mystery shopper reports
   • Address product and retail complaints promptly
   • Foster a service-minded staff culture to ensure customer satisfaction
4. People Management
   • Facilitate employee training and development for the right competencies
   • Implement succession planning
   • Maintain effective performance management
   • Manage employee relations and satisfaction
5. Administration
   • Ensure compliance with all relevant company policies, procedures, and system requirements