Permanent Part-timer - Somerset Mall

adidas Group; Cape Town; On-site; ZAR 120,000 - 150,000; Full time

Job summary

adidas Group in Cape Town is seeking a Store Associate to support daily store operations, delivering outstanding customer service and upholding store policies. You will assist with sales transactions, help with stock movements, and contribute to compelling product displays.

You will become proficient with the POS system, participate in in-store training, and support loss prevention while learning store performance insights with Power BI. Matric and 0–1 years of retail experience are expected.

Qualifications

• An absolute passion for retail & customer service.
• Ability to use your initiative and adapt to changing tasks.
• Clear and upbeat communication to customers and team.
• Flexible availability including evenings and weekends.
• Previous fashion retail experience is valued but not essential.
• Able to handle multiple tasks and stay organized in a fast-paced environment.

Responsibilities

• Ensure the highest level of adidas service to every customer.
• Process regular sales transactions (cash, card, checks) when needed.
• Assist with ticketing and reconcile paperwork on receipt of stock.
• Help move products from stockroom to sales floor as needed.
• Contribute to visual merchandising and displays per store guidance.
• Learn and use the point-of-sale system; uphold policy and security procedures.
• Greeting customers and helping them find the right product; may front-door greet during busy times.
• Maintain store housekeeping and safekeeping of assets; monitor for loss prevention.

Skills

Retail passion

Initiative

Clear communication

Flexibility

Fashion retail

Adaptability

Education

Matric certificate

Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:

• Ensures the highest level of adidas service is given to each customer.


• As needed, completes any regular sales transactions involving cash, credit, checks, etc.


• Involved indirectly with ticketing of products as well as checking paperwork against items received.


• Assists in product flow from stockroom to sales floor on a fill-in basis.


• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.


• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.


• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.


• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.


• Maintaining general housekeeping standards (Including cleaning of the store)


• Safekeeping of Company assets


• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.


• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.


• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service


• Ability to use your initiative


• Clear and upbeat communication skills


• Flexibility- you can help during the week, during evenings and weekends too


• Previous fashion retail experience will be highly regarded but is not essential


• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.


• Ability to perform in a fast-paced, high volume retail environment.


• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate


• 0 - 1 years of retail experience

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