Permanent Part-Timer - Pavilion Durban

Adidas; Durban; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Employee discount

In-store training programs

Job summary

Adidas Durban is seeking a retail team member who delivers outstanding customer service and supports store operations. You will assist with stock movement, merchandise displays, and POS transactions while maintaining store standards and security.

The role requires a passion for fashion retail, strong communication, flexibility for evenings and weekends, and a willingness to learn through in-store and digital trainings. Prior retail experience is a plus.

Qualifications

• Matric certificate is required.
• 0–1 year of retail experience is preferred.

Responsibilities

• Deliver Adidas-level service to every customer.
• Handle regular sales transactions including cash, credit, and checks.
• Assist in stock handling and product flow from stockroom to sales floor.
• Support store management with visual merchandising and displays.
• Learn and use the POS system to process transactions accurately and securely.
• Greet customers and assist them in finding the right products.
• Maintain store cleanliness and safeguard company assets.
• Help monitor store security and report suspicious activity.
• Participate in in-store and digital training to gain product knowledge.
• Develop understanding of store performance using Power BI insights.

Skills

Retail customer service

Customer service

Clear communication

Initiative

Flexibility

Teamwork

Adaptability

Education

Matric certificate

Tools

Power BI

Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate
• 0 - 1 years of retail experience