Permanent Part-timer - Pavilion

adidas; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

adidas in Durban is looking for a customer-focused Retail Associate to support daily store operations and deliver outstanding service. You will assist customers, handle sales transactions, maintain stock, and help create engaging product displays according to store guidelines.

We value initiative, clear communication, and flexibility to work weekdays, evenings, and weekends. Matric and 0–1 years retail experience preferred; fashion retail background a plus.

Qualifications

• Matric certificate.
• 0–1 years of retail experience.
• Passion for retail and customer service.
• Strong initiative and flexible schedule.
• Willingness to work in a fast-paced environment and in fashion retail preferred.

Responsibilities

• Ensure adidas service at the highest level for every customer.
• Process sales transactions including cash, card, or checks as needed.
• Assist in stock receiving and ticketing checks for accuracy.
• Help move products from stockroom to sales floor as required.
• Contribute to creating engaging product displays per management guidance.
• Familiarize with Power BI insights on store performance and best sellers.

Skills

Retail passion

Customer service

Initiative

Clear communication

Flexibility

Teamwork

Education

Matric certificate

Tools

POS system

Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate
• 0 - 1 years of retail experience

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

Culture Starts With People, It Starts With You

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.