Permanent Part-timer - Access Park Kenilworth

adidas; Cape Town; On-site; ZAR 100,000 - 134,000; Full time

Job summary

adidas Cape Town is looking for a motivated Retail Associate to deliver exceptional service, assist customers with product selections and ensure policies are followed. You will help stock flow and contribute to store presentation.

You will gain product knowledge through training and use the POS system confidently, including cash handling and security procedures, while working flexible hours including weekends.

Qualifications

• Matric certificate.
• 0-1 years of retail experience.
• Absolute passion for retail and customer service.
• Ability to use your initiative.
• Clear and upbeat communication skills.
• Flexibility to work during evenings and weekends.
• Adaptability to changing situations.

Responsibilities

• Ensures adidas service is given to each customer.
• As needed, completes regular sales transactions (cash, credit, checks).
• Involved with ticketing and checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in development of displays per store management guidance.
• Proficient with the POS system while maintaining policy and procedure.
• Greets customers and helps find the right product; may serve as Greeter at front door during busy times.
• Maintains store cleanliness and safekeeping of company assets.
• Loss prevention and reporting suspicious activity per security procedures/SLAP.
• Participates in in-store or digital training for product knowledge and best practices.
• Familiarize with Power BI tools to understand store performance.

Skills

Retail passion

Customer service

Initiative

Clear communication

Flexibility

Adaptability

Education

Matric certificate

Tools

Power BI

Job description

Purpose & Overall Relevance For The Organization

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

Key Responsibilities

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

Knowledge, Skills And Abilities

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

To Be Successful In This Role You Will Have

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

Requisite Education And Experience

• Matric certificate
• 0 - 1 years of retail experience

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.