People Support Practitioner

Lead Generation Group; Johannesburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An innovative firm is seeking a dedicated support team member to ensure client satisfaction and enhance campaign performance. This role involves addressing client queries, providing guidance, and managing relationships with diverse clients. Ideal candidates will be organized, collaborative, and possess strong problem-solving skills. Working remotely during UK hours, you will thrive in a dynamic environment where communication and trust are key. If you are passionate about client success and ready to make a difference, this is the perfect opportunity for you.

Qualifications

• 1-2 years of experience in client account management.
• Excellent written and spoken English is a must.

Responsibilities

• Address client queries and enhance their campaigns.
• Handle concerns and complaints efficiently.

Skills

Organizational Skills

Collaboration

Digital Marketing Knowledge

Problem Solving

Client Relationship Management

Communication Skills

Analytical Skills

Job description

What You'll Do:

As a member of our supportteam, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.

What We're Seeking:

We're in search of individuals who embody the following qualities:

• Organized and Self-Starter: Take initiative and thrive in an organized work environment.

• Collaborative Spirit: Be easy to get along with and possess the ability to motivate and inspire those around you.

• Digital Marketing Knowledge: While not essential, having a good understanding of Ads and digital marketing will be advantageous.

• Problem Solver: Be adept at handling unhappy clients and finding mutually beneficial solutions.

• Client-Focused: Successfully build and maintain relationships with our diverse range of clients.

• Remote Work Excellence: Demonstrate exceptional communication skills as you'll be working remotely, necessitating a high level of trust and dedication.

• Language Proficiency: Excellent written and spoken English is a must.

• Analytical Skills: Experience discussing and interpreting stats and numbers with clients.

Work Schedule:

• UK Hours: The role requires a commitment to working during UK hours.

• Full-time Shift: Monday to Friday

Skills and Experience:

• Client Account Management:Proven experience in effectively managing client accounts.

• Industry Experience:1-2 years in a similar role, preferably on the agency side.

• Quick Thinking:Ability to think on your feet and adeptly solve problems.