People Services Transformation Lead

The Shoprite Group of Companies; Wes-Kaap; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company seeks a People Services Transformation Lead to enhance organizational capacity and employee experience. The role involves driving HR transformation initiatives, focusing on strategic leadership, process improvement, and technology integration, with a strong emphasis on delivering value through enhanced service delivery. Candidates should have a degree in HR or a related field, over six years of progressive HR experience including transformation projects, and a track record of success in improving people experience within an organization.

Qualifications

• 6+ years experience in HR with focus on People Experience.
• Track record in People Experience transformation.
• Exposure to HR best practices and employment law.

Responsibilities

• Drive strategic simplification initiatives in People Services.
• Lead HR transformation projects to elevate employee experience.
• Collaborate on process improvement and technology integration.

Skills

Process Improvement

Change Management

Data Analytics

Project Management

Customer Focus

Education

Degree in Human Resources

Business Administration

Information Technology

Job description

Role Purpose

The People Services Transformation Lead is a strategic leadership role tasked with orchestrating the transformation of People Services and driving ongoing transformation initiatives within the broader People Team. The primary purpose of this role is to enhance organisational capacity, capability, risk management, value delivery, and employee experience through data-driven decision-making, process optimisation, technology integration, and fostering a service-oriented culture. Whilst this role will initially focus on the People Services Capability, the integration of services with several COEs and other People Practices will necessitate a broader and deeper transformative lens within and across the People capability.

Role Description

Strategic Leadership and Change Management

• Drive strategic simplification initiatives within the People Services Team as a key enabler to elevate employee experience.
• Identify opportunities to simplify processes and reduce complexity.
• Lead and manage large-scale HR transformation projects within the People Team to improve the delivery of services to employees.
• Foster a culture of continuous improvement, innovation, and customer focus.

Process Improvement and Technology Integration

• Lead process improvement initiatives to streamline operations and reduce inefficiencies.
• Collaborate with cross-functional teams to enhance overall operational efficiency.
• Develop, implement, and monitor Service Level Agreements (SLAs) and key performance metrics to measure and enhance the employee experience.
• Elevate the service mindset of the People Services Team through coaching, mentoring, and development programs.
• Assess potential risks associated with transformation initiatives and develop mitigation strategies to minimise disruption to the organisation.
• Implement technology solutions to support the function's digital transformation strategy and sustainability goals.
• Stay current with HR regulations and best practices to ensure that transformation initiatives comply with all applicable laws and guidelines.

Qualifications and Experience

• Degree in Human Resources, Business Administration, Information Technology or related field– (essential).
• +6 years of progressive experience in Human Resources, with at least 5 years of in-house experience creating and/or supporting Group People Experience programmes and initiatives that support the focus and elevation of a Group People Experience strategy – (essential).
• A track record of successful People Experience transformation - taking ownership of projects through completion, and seeking opportunities to identify, expand and lead new initiatives – (essential).
• Exposure to HR and thorough understanding of HR best practices, employment law and talent management processes, including performance management, compensation, internal mobility, engagement, and retention – (essential).
• Proven experience in driving system, automation and strategic transformation projects within an HR environment – (desired).
• Experience in leveraging data analytics and technology for decision-making – (desired).
• Proficiency in project management and change management methodologies – (desired).