People Partner

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading HR consulting firm is seeking an experienced HR Business Partner in KwaZulu-Natal to establish strategic partnerships with operations and ensure people practices align with business requirements. The role involves industrial relations management, driving people development, and compiling reports for stakeholders. Ideal candidates will have an HR qualification and 3-5 years of HR experience, particularly in the call center environment.

Qualifications

• 3-5 years’ experience in an HR Business Partner, HR Manager, or HR Generalist role.
• Previous experience in a call centre advantageous.

Responsibilities

• Perform industrial/employee relations activities, provide advisory on issues.
• Drive performance improvement and manage absence/attrition.
• Compile impactful reports and manage stakeholder relationships.
• Contribute to the delivery of people and business projects.

Skills

People Management Skills

Strong and adaptable communication skills

Active Listening skills

Coaching Skills

Planning and Organisational Skills

Good interpersonal skills

Strong analytical abilities

Problem solving skills

Resilient approach

Excellent decision-making skills

Education

HR tertiary qualification or equivalent

Grade 12 or equivalent NQF level qualification

Tools

MS Excel

PowerPoint

Job description

About the Role

To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.

Responsibilities

Performs all industrial / employee relations activities

To provide advisory in relation to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
To facilitate/cheer all matters relating to misconduct, incapacity, operational requirements, grievances, and disputes.
Mitigate and defend Industrial relations risk at the CCMA.
Actively identifies gaps, proposes, and implements changes within contractual frame works and organisational policies.
Driving Employment Equity and ensuring adherence to policies.
To ensure compliance to legal, business and client requirements.

Acts as performance improvement driver and provokes positive changes in people management

Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Promotes performance management and calibration sessions.
Proposes changes for continuous improvement.
Identifies poor performance and implements measurable change to yield positive outcomes

Building strong business relationships with all stakeholders at organisational level
• Acts as a single point of the contact for the employees and managers in the business unit.
• Proactively supports the delivery of People Processes.
• Weekly meetings with stakeholders to conduct a needs analysis and provide feedback on People actions.
• Analyses client feedback and processes and use this feedback to ensure service enhancements.
• Engages with management team and pro-actively, responds to queries promptly and ensures that opportunities for improvements are actioned and measured.
• Performs a support role for the business by ensuring collaboration and pro-active communication between departments.
• Presentation of MBR and suggestions about change management
• To provide meaningful reporting to facilitate business decisions.

Managing absence and attrition
• Reviewing exit information and driving positive change.
• Performing stay interviews.
• Identifying proactive measures reduce and mitigate attrition.
• Facilitate employee ambassador sessions and collaborate with respective departments to yield positive change.

Compiling of impactful reports
• Work closely with all stake holders to understand reporting requirements and compiling necessary reports to impact positive change.

Participating in the design and delivering of people and business projects
• Liaising with the People Projects Partner and other stake holders to timeously contribute to the successful delivery and completion of people and business-related projects.


Minimum Requirements

Grade 12 or equivalent NQF level qualification
HR tertiary qualification or equivalent

3-5 years’ experience in an HR Business Partner, HR Manager or HR Generalist role
Previous experience in a call centre advantageous Strong MS Excel and PowerPoint skills

Required Skills

People Management Skills; mentor and drive people development; ensure high levels of employee engagement

Strong and adaptable communication skills with the ability to influence and motivate

Active Listening skills

Coaching Skills; ability to deliver constructive feedback

Planning and Organisational Skills; defining performance standards and meeting service levels;

manage resources; good time management

Good interpersonal skills

Strong analytical abilities; ability to collate, manage and analyse data

Adaptability / Flexibility

Problem solving skills and adept at trouble shooting

Resilient approach and the ability to manage under pressure

Knowledge of legislative requirements

Excellent decision-making skills

CoreBehavior

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.