People Partner

Huntswood; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading HR consultancy in Durban seeks an experienced HR Consultant to provide advisory services on employee relations and performance management. The ideal candidate will have 5-7 years of HR experience and strong skills in MS Excel and PowerPoint. Responsibilities include improving work relationships, serving as a point of contact for employees, and implementing strategies to reduce attrition. Competitive salary and opportunities for growth offered.

Qualifications

• 5-7 years of experience in Human Resources or Management roles.
• Previous experience in a call center is advantageous.

Responsibilities

• Provide advisory services related to misconduct and grievance resolution.
• Collaborate to improve work relationships and build morale.
• Serve as a contact point for employees and managers.
• Review exit information and implement changes to reduce attrition.
• Compile reports to drive positive change.

Skills

Employee relations advisory

Dispute resolution

Performance management

Stakeholder engagement

MS Excel

MS PowerPoint

Education

Grade 12 or equivalent NQF qualification

Tertiary qualification or equivalent NQF qualification

Job description

To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.

Role Profile:

Industrial/Employee Relations:

• Provide advisory services related to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
• Facilitate all matters relating to misconduct, incapacity, operational requirements, grievances, and disputes.
• Mitigate and defend industrial relations risks at the CCMA.
• Identify gaps, propose, and implement changes within contractual frameworks and organizational policies.
• Drive employment equity and ensure adherence to policies.
• Ensure compliance with legal, business, and client requirements.

Performance Improvement:

• Collaborate with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Promote performance management and calibration sessions.
• Propose changes for continuous improvement.
• Identify poor performers and implement measurable changes to yield positive outcomes.

Engagement:

• Serve as a single point of contact for employees and managers within the business unit.
• Support the delivery of People Processes proactively.
• Conduct weekly meetings with stakeholders to analyze needs and provide feedback on People actions.
• Analyze client feedback and processes to ensure service enhancements.
• Engage with management proactively, respond to queries promptly, and implement opportunities for improvement.
• Support collaboration and proactive communication between departments.
• Present MBR and suggest change management strategies.
• Provide meaningful reporting to facilitate business decisions.

Absence Management/Attrition:

• Review exit information and implement positive changes.
• Conduct stay interviews.
• Identify proactive measures to reduce and mitigate attrition.
• Facilitate employee ambassador sessions and collaborate with departments for positive change.

Reporting:

• Work closely with stakeholders to understand reporting needs and compile reports to drive positive change.

Design & Delivery:

• Coordinate with People Projects Partners and stakeholders to contribute to the successful delivery of people and business projects.

Experience/Qualifications:

• Grade 12 or equivalent NQF qualification.
• Tertiary qualification or equivalent NQF qualification.
• 5-7 years of experience in Human Resources or Management roles.
• Previous experience in a call center is advantageous.
• Strong MS Excel and PowerPoint skills.