People Operations Advisor

A.P. Moller - Maersk; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Maersk is seeking a People Operations Advisor to join our Cape Town team. You will be the first point of contact for HR queries, guide policies and processes, and manage the full employee lifecycle from hire to retire while maintaining strong relationships across the business.

The role requires a collaborative, empathetic professional with 2+ years in HR and experience with HR systems like Workday. On-site support and regional collaboration are key aspects of the position.

Qualifications

• Bachelor’s degree in human resources, business administration, or a related field preferred.
• At least 2 years’ experience in Human Resources or a similar HR advisory role.
• Strong customer service, communication, and relationship-building skills.
• Able to work with empathy, professionalism, and sound judgement.

Responsibilities

• Be the first point of contact for HR queries via case management, chat, phone, and face-to-face support.
• Provide guidance on HR policies, processes, and HR systems.
• Manage the full employee lifecycle from Hire to Retire including compliance activities and documentation.
• Champion an employee-first approach and demonstrate operational excellence.
• Provide on-site People Operations support and represent the People Operations Advisory at events.

Skills

Customer service

Communication

Relationship-building

Microsoft Office

Education

Bachelor’s degree in HR / Business Administration or related

Tools

Workday

Job description

People Operations–Advisor:JL2

We’relooking for aPeople Operations-Advisorto join our teambased inCape Town(South Africa). Ifyou’repassionate about delivering a great employee experience, enjoyproviding solutions, and thrive in a fast-pacedenvironment,we’dlove to hear from you.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Deliver Great People Support

Be the first point of contact for HR queries via case management, chat, phone, and face-to-face support.

Provide guidance on HR policies, processes, andHRsystems.

Managethefullemployee lifecyclefrom Hire to Retireincluding completion of all compliance activitiesanddocumentation.

Champion an employee-first approach and consistentlydemonstrateoperationalexcellence.

On-Site Employee Support

Providein personPeople Operations supportasrequired.

Represent the PeopleOperations Advisoryat employee events, town halls, and career fairs while building strong relationships across the business.

Participate in local initiatives (incl.engagement initiative&well-beingactivities).

Maintain visibility within the business by building trusted relationships with employees, leaders, and key stakeholders.

Facilitate employee engagement activities, awareness sessions, and local People initiatives to enhance workplace culture.

People Operations Administration

Support a broad range of People Operations activities, including:

Employee lifecycle administration.

Personnel records management.

HR reporting and data administration.

Payroll coordination and compliance support.

Collaboration withmultiple stakeholders across the People Function (Payroll, Rewards, People Partners etc) and other functionsto ensure seamless service delivery.

Coordinate and support payroll-related processes, ensuringaccurateandtimelysubmission of employee changes and documentation.

Act as a liaisonbetween employees,other functions-wheneverapplicable,and external vendors to resolve employee matters.

Ensure data integrity within Workday through regular audits, reporting, and corrective actions.

Drive Continuous Improvement

Be an active contributor to continuous improvement by sharing best practices,identifyingtrendsbased on case management, and recommending better ways of working.

Identifyopportunities to improve HR processes, service delivery, and the employee experience.

Support process simplification, automation, and digital initiatives.

Contribute to knowledge sharing and continuous learning across the team

Supporttheimplementation of new People policies, processes, andHRsystem changes across the region.

Collaborate Across the Region

Support regional and People Operations projects across Africa,IMEAand globally.

Work closely with colleagues acrossallregionsto deliver consistent, high-quality People services.

Take onadditionalprojects and responsibilities as needed.

Support organizational transformation initiatives,compliance projects,and change management initiatives across the region.

WHO WE ARE LOOKING FOR:

Someone with

Bachelor’s degree in humanresources,BusinessAdministration, or a related field (preferred).

At least 2 years’ experience in Human Resources, People Operations, Shared Services, or a similar HR advisory role.

Strong customer service, communication, and relationship-building skills.

Ability to work with empathy, professionalism, and sound judgement.

Well-organized, detail-oriented, and able to manage multiple priorities.

Strong analytical skills andproficiencyin Microsoft Office.

Experience withWorkdayor another Human Capital Management (HCM) system is an advantage.

Ability to work independently while collaborating with regional and global teams

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.