People Operations Administrator – Emea (Fixed Term Contract)

Lovisa Pty Ltd; Johannesburg; On-site; USD 20,000 - 30,000; Full time

Job summary

A fast-fashion retail company is looking for a People Operations Administrator on a 4-month fixed-term contract. Key responsibilities include managing employee records in HR systems, ensuring compliance, and responding to payroll queries. The ideal candidate will have HR experience and strong communication skills, contributing actively to operations improvement while maintaining confidentiality.

Qualifications

• 1-3 years HR and/or Payroll administration experience.
• Experience with retail payrolls/T&A desirable.
• Excellent customer service and communication skills.

Responsibilities

• Maintain Master Data Sheet and process contract changes in UKG.
• Adhere to payroll deadlines and respond to queries within 48 hours.
• Support retail team with payroll-related queries.

Skills

Customer Service

Communication

Commercial Awareness

Tools

Microsoft Office

UKG

Excel

Job description

Lovisa is a fast-fashion retail company with a global presence and energetic growth. See us at careers.lovisa.com.

Position: People Operations Administrator (4-month fixed-term contract)

Position Purpose and Expectations

To ensure accurate onboarding, offboarding, and management of employee records on HR systems, supporting compliance, and responding to employee payment queries related to UKG.

Key Responsibilities

• Maintain Master Data Sheet for new starters and terminations on UKG.
• Action contract changes within UKG (contracts, transfers, exits).
• Ensure timely processing of increases/promotions across relevant systems.
• Maintain HR systems (UKG/LOLA/Futura/Fresh Service Desk) in compliance with statutory requirements and SLAs.
• Adhere to payroll deadlines for input.
• Respond to UKG/LOLA/Futura email and Fresh Service Desk queries within 48 hours.
• Support retail team with payroll-related queries.
• Perform additional duties as assigned by the People Operations Manager or HR Director.

Special Notes

• Maintain confidentiality of payroll information.
• Secure payroll records appropriately, accessible only to authorized personnel.

Administrative Support

• Complete tasks punctually and accurately.
• Assist Payroll Supervisor with reporting as needed.
• Follow company policies and stay updated on policy changes.
• Flag configuration issues in UKG.

Contributions to the Group

• Actively support business strategy.
• Participate positively in meetings and events.
• Lead by example.
• Engage in projects to improve operations.
• Maintain a positive, proactive attitude.
• Be coachable, flexible, and supportive of peers.

Qualifications

• 1-3 years HR and/or Payroll administration experience.
• Experience with retail payrolls/T&A is desirable.
• Excellent customer service skills.
• Knowledge of relevant legislation and statutory requirements.
• Intermediate to advanced Excel skills.
• Good mathematical skills.
• Proficiency in Windows and Microsoft Office.

Skills, Knowledge, and Personal Qualities

• Commercial awareness.
• Excellent communication skills.
• Innovative mindset.
• Understanding of payroll systems like Kronos/UKG.
• Disciplined approach to payroll and financial management.
• Supportive team player.
• Adherence to HR policies.
• Willingness to perform additional duties as directed.

We support diverse cultures and celebrate our global presence by empowering our culturally diverse team worldwide.