People Experience Partner – Hospitality & Agri-Tourism Sector

Karen Tupper Recruitment; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality and agritourism business seeks a People Experience Partner to enhance employee experience and ensure a values-aligned culture. This role, crucial for team dynamics and operational support, requires 5–7 years of HR experience in service-driven environments and a solid understanding of South African labor legislation. The successful candidate will implement engagement initiatives while managing day-to-day HR operations to foster a people-first culture.

Qualifications

• 5–7 years of HR/People Partner experience in hospitality or service-driven environments.
• Solid understanding of South African labor law and HR best practices.
• Proven strength in coaching, change management, and conflict resolution.

Responsibilities

• Act as the primary HR advisor for hospitality and operational teams.
• Implement engagement and recognition programs.
• Manage day-to-day HR operations including lifecycle events and employee relations.

Skills

Coaching

Change Management

Conflict Resolution

High Emotional Intelligence (EQ)

Talent Management

Education

HR, Industrial Psychology, or Hospitality-related degree/diploma

Tools

HRIS platforms (Payspace an advantage)

Job description

Industry : Hospitality | Agritourism | HR / People & Culture

Contract Type : Full-Time | On-Site

Salary : Commensurate with experience

About the Role :

A leading, purpose-driven hospitality and agritourism business in the heart of the Cape Winelands is seeking a People Experience Partner to join their People & Culture team.

This is a hands-on, high-impact role that supports the employee experience across a broad spectrum of departments—from accommodation and culinary to guest experiences and farming operations. You will serve as a trusted HR business partner to operational leaders, building capability, enhancing engagement, and ensuring a values-aligned, people-first culture .

Key Responsibilities :

Business Partnering

Act as the primary HR advisor for hospitality and operational teams

Support workforce planning, talent management, and organisational design

Coach managers on team dynamics, structure, and people development

Employee Experience

Implement engagement and recognition programs

Facilitate feedback loops and proactive wellbeing initiatives

Strengthen onboarding and employee lifecycle moments

Performance & Development

Roll out performance tools and frameworks

Identify learning needs and support upskilling initiatives

Champion leadership and career development pathways

Operational HR

Manage day-to-day HR operations including lifecycle events, wellness, and employee relations

Collaborate with payroll, recruitment, and HRIS platforms (e.g., Payspace)

Ensure HR policies and compliance with South African labour legislation

People Projects & DEIB

Drive people-centric projects : wellness campaigns, long-service recognition, seasonal staffing

Contribute to diversity, equity, inclusion, and belonging (DEIB) efforts across the business

Requirements :

5–7 years HR / People Partner experience in hospitality or service-driven environments

Solid understanding of South African labour law and HR best practices

Proven strength in coaching, change management, and conflict resolution

High EQ with the ability to influence across all levels of the organisation

Proficiency in HRIS platforms (Payspace an advantage)

HR, Industrial Psychology, or Hospitality-related degree / diploma

What Sets You Apart :

You thrive across environments—boardrooms, back-of-house, or vineyards

You lead with empathy but aren’t afraid of honest conversations

You see culture as a living system , not a checklist

You’re people-first , practical, and purpose-driven

To Apply

Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.