Pensions Administrator – Operations – FSD X5 at South African Reserve Bank

Careers Mason; Pretoria; Sur place; ZAR 300 000 - 420 000; Plein temps

Résumé du poste

The Pensions Administrator will be based at the South African Reserve Bank Head Office in Pretoria in a full-time, day-shift role. Responsible for pension administration activities within retirement fund legislation and organisational policies, including data capture and claims processing.

The candidate should have an NQF 6 qualification (National Diploma or Advanced Certificate) in financial management and 1–2 years’ experience in pensions administration, with strong communication and

Qualifications

• Must have National Diploma or Advanced Certificate at NQF 6 in Financial Management or related field.
• Experience in pensions administration is required (1–2 years).

Responsabilités

• Carry out a range of pension administration activities in line with retirement fund laws and policies.
• Provide retirement benefits counselling and process pension claims.
• Capture data accurately and maintain records to support trustees and stakeholders.
• Engage with SARB Retirement Fund members and other stakeholders in a service-oriented manner.

Connaissances

Pension administration

Data accuracy

Communication skills

Stakeholder engagement

Formation

National Diploma in Financial Management (NQF 6)

Advanced Certificate at NQF Level 6 in Financial Management

Outils

Pension administration systems

Description du poste

The South African Reserve Bank (SARB) is inviting suitably qualified and experienced candidates to apply for the position of Pensions Administrator – Operations – FSD X5. The position is based at the SARB Head Office in Pretoria, Gauteng, and offers an opportunity for an individual with experience in pensions administration and financial services to contribute to the administration of retirement fund operations.

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The position is classified under the Administration job category and is available on a full-time, day-shift basis. Five positions are indicated as available under the job title.

Pensions Administrator Job Details

Position: Pensions Administrator – Operations – FSD X5
Job Identification: 1645
Job Category: Administration
Location: Head Office, Pretoria, Gauteng, 0002
Work Arrangement: On-site
Job Type: Full-time
Job Schedule: Day shift
Degree Level: NQF 6 – National Diploma or Advanced Certificate
Positions Available: 5
Posting Date: 6 October 2026
Closing Date: 20 October 2026 at 23:55

About the Position

The Pensions Administrator will be responsible for carrying out a range of pension administration activities while ensuring that work is performed in accordance with applicable retirement fund legislation, regulations, rules, policies and established procedures.

Trade Forex

The role requires an individual who can handle administrative responsibilities accurately, communicate effectively with members and stakeholders, and work within established processes. Attention to detail is particularly important because the position involves pension-related information, claims, payment instructions, data capturing and record-keeping.

The successful candidate will also be expected to develop knowledge of pension administration and identify opportunities to improve personal work methods and practices.

Key Performance Areas

The successful candidate will perform pension administration duties, including providing retirement benefits counselling and processing claims. All pension-related activities must be completed in accordance with relevant retirement fund legislation, regulations, fund rules and organisational policies.

The position also involves preparing and providing information within a defined context. This information will assist trustees and other relevant stakeholders with effective decision-making.

General administration forms another important part of the position. Duties may include preparing payment instructions, capturing data and maintaining accurate records. These responsibilities contribute to the smooth and efficient operation of the section.

Another key responsibility is engaging with members of the SARB Retirement Fund and other stakeholders. The successful candidate must demonstrate a service-oriented approach and be able to gather, communicate and explain information fluently.

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The role also requires a proactive approach to learning. The appointed candidates will be expected to broaden their knowledge of pension administration and demonstrate a willingness to improve their work methods and practices.

Candidates will need to evaluate their own performance against established criteria, identify task-specific learning needs and take appropriate steps to address those needs.

The successful candidate will also work independently within established practices, processes, rules and regulations. Compliance with relevant standards, policies and guidelines will be essential when completing assigned tasks.

Minimum Qualifications

Applicants interested in the Pensions Administrator position must meet the stated educational requirements.

Candidates must have one of the following:

• A National Diploma in Financial Management or a related field; or


• An Advanced Certificate at NQF Level 6 in Financial Management or an equivalent qualification in a related field.

The qualification should provide an appropriate foundation for working in financial services and pension administration.

Required Experience

• Applicants must also have one to two years of experience in a financial services environment, specifically in pensions administration.

This requirement is important because the position involves specialised pension administration duties, including retirement benefits counselling, claims processing, member engagement and the handling of pension-related information.

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Candidates with relevant experience should ensure that their CV clearly demonstrates their pension administration responsibilities and exposure to financial services.

Additional Skills and Competencies

In addition to the formal qualification and experience requirements, SARB has identified several competencies and areas of knowledge that are relevant to the position.

These include industry, organisational and business awareness, which involves understanding the environment in which the organisation operates and how pension administration contributes to broader organisational objectives.

Quality assurance is also important. Pension administration requires accurate processing and careful handling of information, making quality and consistency essential.

The position requires an interest in continuous improvement, as well as continuous learning and professional development. Candidates should be willing to expand their knowledge and improve their work practices.

Knowledge of taxation and pension administration will also be relevant to the role.

Applicants should demonstrate effective communication skills and the ability to interact professionally with members, trustees and other stakeholders.

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Other important competencies include:

• Flexibility


• Drive for results


• Teamwork


• Service and stakeholder orientation


• Building and maintaining relationships


• Analysis and problem-solving


• Resilience


• Client orientation


• Function-specific information systems


• Function-specific performance management

These competencies indicate that SARB is looking for candidates who can combine technical pension administration knowledge with strong administrative, communication and interpersonal abilities.

Working at the South African Reserve Bank

The South African Reserve Bank is South Africa’s central bank and has an important role in the country’s financial and economic system.

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Section 224 of the Constitution of South Africa establishes the primary object of the SARB as protecting the value of the currency in the interest of balanced and sustainable economic growth in the Republic. The institution performs its functions independently and without fear, favour or prejudice.

SARB’s responsibilities cover several important areas of the South African economy and financial system.

Monetary Policy

SARB uses interest rates as an important tool to fulfil its mandate of protecting the value of the rand and maintaining low and stable inflation.

The Reserve Bank works to protect and enhance financial stability by identifying and mitigating systemic risks that could disrupt the financial system.

Prudential Regulation

The Prudential Authority regulates financial institutions and market infrastructures with the objective of promoting their safety and soundness while supporting financial stability.

SARB uses open market operations as a key tool for implementing monetary policy. The institution also manages South Africa’s gold and foreign exchange reserves.

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The Reserve Bank is responsible for regulating cross-border transactions, preventing abuse of the financial system and supporting the regulation of financial institutions.

Payments and Settlements

SARB is responsible for the safety and soundness of the national payment system, which forms an important part of South Africa’s financial infrastructure.

Statistics and Research

The Reserve Bank provides economic and financial statistics and conducts research covering areas such as economics, financial stability, banking and emerging trends in finance.

Banknotes and Coin

SARB has the sole right to make, issue and destroy banknotes and coin in South Africa.

Who Should Apply?

This opportunity is particularly suited to candidates who have a National Diploma or Advanced Certificate at NQF Level 6 in Financial Management or a related field, combined with one to two years of relevant pensions administration experience.

Applicants should be comfortable working with financial information, administrative processes, records and retirement fund-related matters. Strong attention to detail, communication skills, customer service ability and a willingness to learn will be valuable in this role.

Candidates who do not have the required pension administration experience may not meet the stated requirements, even if they possess a relevant qualification. Applicants should carefully compare their qualifications and experience with the requirements before submitting an application.

The opportunity provides qualified pensions administration professionals with the chance to work within one of South Africa’s most important financial institutions while gaining further exposure to retirement fund administration, financial services and stakeholder engagement.