Pensions Administrator – Operations (FSD) X5 at SARB | Pretoria

Dream job Link; Pretoria; On-site; ZAR 240,000 - 360,000; Full time

Job summary

The South African Reserve Bank (SARB) is recruiting five Pensions Administrators – Operations (FSD) based in Pretoria. Successful candidates will handle pension administration tasks, retirement benefits counselling, claims processing and record-keeping for SARB Retirement Fund and stakeholders.

Ideal applicants have a National Diploma or Advanced Certificate in Financial Management and 1–2 years of relevant experience in financial services.

Qualifications

• 1–2 years of experience in a financial services environment, specifically pension administration.
• National Diploma or Advanced Certificate at NQF Level 6 in Financial Management or an equivalent qualification.
• Strong communication and client service orientation.

Responsibilities

• Perform pension administration duties in line with retirement fund rules.
• Provide retirement benefits counselling to members.
• Process pension and retirement benefit claims accurately.
• Maintain accurate administrative records.
• Engage with members and trustees professionally.
• Identify opportunities to improve processes and own continual learning.

Skills

Pension administration

Financial services knowledge

Taxation knowledge

Effective communication

Attention to detail

Teamwork

Drive for results

Education

National Diploma/Advanced Certificate in Financial Management

Job description

Are you looking for an opportunity to grow your career in pension administration and financial services ? The South African Reserve Bank (SARB) is offering an opportunity for 5 Pensions Administrators – Operations (FSD) based in Pretoria, South Africa.

This opportunity is suitable for candidates who have a qualification in Financial Management or a related field, along with experience in pension administration. Successful candidates will be responsible for administering retirement benefits, processing claims, maintaining accurate records and providing support to members of the SARB Retirement Fund and other stakeholders.

If you have strong communication skills, attention to detail and a commitment to delivering quality service, this opportunity could be worth exploring.

• Job Title: Pensions Administrator – Operations (FSD)
• Apply Before: 10/20/2026, 11:55 PM
• Number of Posts: 5
• Company: South African Reserve Bank (SARB)
• Work Arrangement: On-site
• Experience Required: 1–2 years in a financial services environment, specifically in pension administration
• Closing Date: Not provided in the supplied advert

About the Opportunity

Pension administration plays an important role in ensuring that retirement fund members receive accurate information and that their benefits are administered in accordance with the applicable rules and regulations.

The successful candidates will support the day-to-day operations of the SARB Retirement Fund. This includes handling pension administration tasks, assisting members with retirement benefits counselling, processing claims and ensuring that financial and administrative records are properly maintained.

The positions also require candidates who can work independently within established procedures while maintaining professional relationships with members, trustees and other stakeholders.

Candidates should be willing to learn, improve their work practices and contribute to the efficient delivery of pension administration services.

Minimum Qualifications and Experience

To be considered for the Pensions Administrator – Operations positions, applicants must meet the following requirements:

• Hold a National Diploma or Advanced Certificate at NQF Level 6 in Financial Management, or an equivalent qualification in a related field.
• Have 1–2 years of experience in a financial services environment, specifically in pension administration.

Applicants should ensure that their qualifications and work experience are relevant to the requirements stated in the original vacancy.

Key Duties and Responsibilities

Successful candidates will be expected to perform the following duties:

1. Pension Administration and Retirement Benefits

• Perform pension administration duties in line with retirement fund legislation, regulations, fund rules and relevant policies.
• Provide retirement benefits counselling to members where required.
• Process pension and retirement benefit claims accurately and in accordance with established procedures.
• Ensure that pension administration activities comply with applicable standards and guidelines.

2. Information Preparation and Decision-Making Support

• Prepare and provide relevant information to trustees and other stakeholders.
• Ensure that information is presented within the appropriate context to support effective decision-making.
• Assist in maintaining accurate and reliable administrative information.
• Communicate relevant information clearly to the appropriate parties.

3. General Administration and Record-Keeping

• Prepare payment instructions as part of the pension administration process.
• Capture data accurately and maintain administrative records.
• Ensure that documents and records are properly managed.
• Perform general administrative duties to support the smooth operation of the section.
• Follow established procedures when handling pension-related information and transactions.

4. Member and Stakeholder Service

• Engage with members of the SARB Retirement Fund and other relevant stakeholders.
• Respond to enquiries and communicate information in a professional manner.
• Explain pension-related information clearly and fluently.
• Demonstrate a service-oriented approach when assisting members and stakeholders.
• Build and maintain effective working relationships.

5. Continuous Learning and Improvement

• Expand knowledge of pension administration, relevant legislation and industry practices.
• Identify opportunities to improve personal work methods and administrative processes.
• Identify learning needs and take steps to address them.
• Demonstrate a willingness to participate in continuous professional development.

6. Compliance and Independent Working

• Perform assigned duties independently within established practices and processes.
• Follow applicable rules, regulations, policies and operational guidelines.
• Maintain the required standards of quality and accuracy.
• Ensure that tasks are completed in accordance with organisational procedures.

Required Skills and Competencies

The employer identifies several important skills and competencies for these positions.

Applicants should demonstrate the following:

• Pension administration: Understanding of pension administration processes and retirement fund operations.
• Financial services knowledge: Awareness of industry developments, organisational requirements and business practices.
• Taxation knowledge: Understanding of taxation requirements relevant to the assigned duties.
• Effective communication: Ability to explain information clearly and communicate professionally.
• Attention to detail: Ability to maintain accurate records and process information carefully.
• Analysis and problem‑solving: Ability to assess information and identify practical solutions.
• Quality assurance: Commitment to maintaining accurate and reliable work.
• Continuous improvement: Willingness to improve administrative methods and performance.
• Client orientation: Commitment to providing professional and helpful service.
• Stakeholder relationship management : Ability to build and maintain positive working relationships.
• Teamwork: Ability to work effectively with colleagues and other stakeholders.
• Flexibility: Ability to adapt to changing work requirements.
• Drive for results: Commitment to completing tasks and achieving expected outcomes.
• Resilience: Ability to manage work challenges professionally.
• Continuous learning: Willingness to develop knowledge and improve professional skills.
• Information systems: Ability to work with function‑specific information systems.
• Performance management: Understanding of performance expectations relevant to the function.

Who Should Apply?

This opportunity may suit candidates who have a background in Financial Management or a related discipline and have already gained practical experience in pension administration.

It may be particularly relevant to individuals who have worked with retirement fund claims, member enquiries, payment instructions, financial records or related administrative processes.

Candidates should be comfortable working with confidential information, following established procedures and maintaining a high standard of accuracy. Strong interpersonal skills and a willingness to learn are also important.

Meeting the minimum qualifications and experience requirements does not guarantee selection. Applicants should ensure that they meet the employer’s requirements and follow the official application process.

Before applying, ensure that you meet the qualification and experience requirements and have the relevant supporting documents available.

Important: The supplied advert does not include an application link, application email address or closing date. Applicants should consult the full vacancy information on the recruitment website before submitting an application.

Closing Date

Closing date: Not specified in the supplied advert.

Applicants are encouraged to check the full vacancy details for the official closing date and application requirements.

Final Thoughts

The Pensions Administrator – Operations (FSD) opportunity offers qualified and experienced candidates the chance to apply their financial services and pension administration knowledge in a professional environment.

With 5 positions available in Pretoria, candidates who hold an appropriate NQF Level 6 qualification and have 1–2 years of relevant pension administration experience should review the complete vacancy requirements before applying.