Administrator: Office Support

Sars; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

SARS is seeking an administrative support professional to deliver office tasks and ensure efficient data management within the Taxpayer Engagement division. The role supports management, coordinates supplies, and maintains filing systems in a compliance-driven environment.

The ideal candidate will have relevant qualifications and experience in data handling, records management, and policy-adherent procedures, contributing to high-quality service delivery.

Qualifications

• Proven ability to support office operations and manage information flow.
• Knowledge of filing systems and document control processes.
• Familiarity with SOPs and policy adherence.

Responsibilities

• Coordinate and track stock of office supplies and equipment with relevant units.
• Maintain electronic and manual filing systems for documents.
• Support management with administrative tasks, contracts, and procedures.
• Communicate transactional outputs and queries per policy and quality standards.
• Contribute to area standards, procedures, and process improvements.
• Assist in implementing change initiatives and provide area support.
• Deliver on performance objectives and escalate issues to management.
• Plan and schedule activities to improve quality and service delivery.
• Perform administrative actions in line with policies and work instructions.
• Report on transactional activities to enable timely decision making.

Skills

Administrative support

Data management

Record maintenance

Communication

Education

Higher Certificate (NQF 5) + 2 years admin data management

Senior Certificate (NQF 4) + 3 years admin data management

Tools

Office software

Job description

Requisition ID11605-Posted21/10/2026- Region (1) - Location (1)

Position Reports to:

Head: National Operations Command

Division:

Taxpayer Engagement

Advert Closing Date

28 October 2026

About the Position

In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue and protects the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country Integrity is key to the organisation.

Job Purpose

To deliver office support tasks through the execution of pre-defined objectives as per agreed SOPs to increase operational quality and productivity .

Education and Experience

Minimum Qualification & Experience Required

Higher Certificate (NQF 5) AND 2 years administrative Information / data management in an administrative data driven environment .

Alternative

Senior Certificate (NQF 4) AND 3 years administrative Information / data management in an administrative data driven environment .

Job Outputs:

Process

• Coordinate and track stock of office supplies and equipment in collaboration with relevant business units and place orders when necessary.
• Use electronic and manual filing system to retrieve, track and file documents.
• Assist and support management regarding various management, contractual and administrative tasks where relevant.
• Assist with functional and administrative tasks and procedures relating to the functional area.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalated unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply with and adhere to identified governance and compliance standards and raise problems for investigation and resolution.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Perform own work well to reduce costs and save money.

Client

• Understand job service requirements in order to meet client expectations.
• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust
• Business Knowledge
• Data Collection and Analysis
• Administrative Support
• Events, Meeting or Task Coordination
• Functional Policies and Procedures
• Quality Control
• Record Maintenance
• Reporting
• Standard operating procedure compliance

Compliance Competency

GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.