Payroll Support Consultant

LabourNet; Cape Town; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

LabourNet is seeking a Payroll Support Consultant to enhance client payroll efficiency and provide top-notch support for payroll queries. The role encompasses building relationships, troubleshooting issues, and developing competencies, while ensuring compliance and quality standards in payroll solutions.

Benefits

Cell phone allowance

Internet allowance

Laptop provision

Excellent career growth opportunities

Qualifications

• Experience in payroll software support channel is advantageous.
• 2 years experience within a payroll software environment.
• 1 year experience in payroll support environment is preferred.

Responsibilities

• Understand client system setup and configuration.
• Resolve client queries providing effective solutions.
• Maintain communication with clients and manage incidents.

Skills

Customer-first mindset

Problem-solving

Communication

Education

Tertiary Qualification in payroll tax software implementation

Job description

We are currently looking for a PayrollSupport Consultant to assist clients in implementing efficiencies in their payroll processes providing support for daytoday payroll related queries and maintaining a solid relationship with clients.

You have the opportunity to improve compliance in this position.

Looking at the challenges the world is facing today LabourNets purpose has never been more relevant. So whatever your role if you share our passion for compliance youll be working towards creating a better and fairer future for all.

You are responsible for Inclusive of but not limited to :

• Understand client system setup and configuration.
• Resolve client queries on products and software providing effective solutions within SLA.
• Troubleshoot issues in a centralized environment.
• Maintain communication with clients updating details and managing incidents.
• Build and maintain professional relationships with key client individuals supporting actions and junior support consultants when necessary.

Development and Competence :

• Stay updated on system functionality and legislative changes through selfdevelopment.
• Keep informed about People Best Practices and legislation.
• Develop competency and skills of the team through learning sessions and knowledge transfer.
• Contribute to internal training efforts and serve as a mentor for other support consultants.
• Ensure alignment with career path requirements.

Product Quality :

• Efficiently book client appointments and obligations recording interactions accurately and timely.
• Close appointments accurately based on client satisfaction.
• Adhere to SDLC signoff processes and SLAs supporting the LabourNet Group product offerings.
• Confirm and ensure correct billing within the client journey if applicable.
• Maintain product quality standards and actively identify and implement process improvements within the support team.

You are part of

Our people are experts in their field who have a passion for what they do and constantly seek to exceed the expected standard. Our people pride themselves to deliver best practice.

Package & Remuneration :

Salary : R15 300.00CTC per month

Benefits : Cell phone internet laptop excellent career growth.

Embark on an exciting rewardingand challengingcareer move and join LabourNeta market leader in the HR Management Services sector. If you enjoy rendering work that meet / exceedhigh standards andwant to fast track your careerLabourNet is where you want to be!

Qualifications :

Youll need a customerfirst mindset and the following skills to succeed in this role :

Qualifications :

• Tertiary Qualification within payroll tax software implementation and consultation within the HRIS environment is required.

Experience Required :

• Any experience within the payroll softwaresupport channel will be advantageous.
• 2 years experience within a payroll softwareenvironment understanding payrollrelatedsoftware and legislation.
• 1 year experience within a payroll supportenvironment would be advantageous.
• 12 years experience within payrollimplementation / configuration would be advantageous.

Additional Information :

In return we offer you

Culture

We pay attention to output rather than time spent and we offer a flexible working environment.

Employer of choice

Our managers believe in putting their people first and are devoted to their growth and development hence we practice servant leadership (inverted pyramid).

Flexibility

You must look after yourself; you cannot pour from an empty cup and we prefer worklife integration to worklife balance.

Passion

Bring a sense of purpose to work and depart with a sense of success.

How we work at LabourNet

Gone are the days when you had to sit in traffic to go to work! Our hybrid working approach enables employees and their managers to agree on a working environment that promotes productivity while also allowing them to balance their professional and personal lives. We can now create an office environment wherever we are while sustaining virtual cooperation between our employees and teams thanks to technology.

Why should you join LabourNet

Its more than just a job with LabourNet. Its a mission to make our clients compliant by doing meaningful work that focuses on cuttingedge customercentric services and technology solutions. Every year you can help us by facilitating HR best practice by securing our companys ultimate compliance across the whole employee life cycle! In the end youve created a profession that no one could have predicted.

Who are we

Your Strategic Partner in Human Resource Solutions

Our dedicated team of highly trained and educated consultants are passionate about taking workplace issues and translating them into HR Solutions that are accessible flexible affordable comprehensive and motivated by the goals and objectives of your business. LabourNet strives to become an extension of your HR department to fulfill your compliance needs allowing you to keep a relentless focus on core activities.

The trusted compliance partner to employers solving their evolving compliance needs.

What do we do

We provide leading compliance solutions throughout South Africa that implement best practices within the businesses we partner with.

Remote Work : Employment Type :

Key Skills

Experience : years

Vacancy : 1

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