Payroll Outsource Administrator

LabourNet; Johannesburg; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

LabourNet is seeking a Payroll Outsource Administrator to manage the payroll needs of clients while ensuring compliance and confidentiality. You will oversee client relationships, maintain accurate payroll processes, and help resolve payroll-related queries. This role offers the opportunity to work in a flexible, supportive environment with a focus on career growth and professional development.

Benefits

Cell phone

Internet

Laptop

Excellent career growth opportunities

Qualifications

• Valid Driver’s License and own vehicle required.
• Experience in full-function payroll, preferably in an outsourced environment.
• Ability to process at least 800 payslips independently.

Responsibilities

• Responsible for the accurate and timely processing of payroll.
• Maintain professional client relationships.
• Resolve client queries and provide value-added services.

Skills

Data Entry

Accounting

Payroll

Human Resources

Education

Matric with Mathematics and Computer Literacy

Qualification within payroll tax software implementation

Tools

HRIS

Paylocity

Job description

We are currently looking for a Payroll Outsource Administrator who will be responsible for the accurate and timely processing of clients' payroll, ensuring that clients' employees are paid on time while maintaining confidentiality and assisting clients in understanding payroll-related queries in line with relevant legislation.

You are responsible for, including but not limited to:

Client Retention:

• Maintain a high client retention rate by providing quality service and effective communication in accordance with LPD Processes.
• Establish and maintain professional client relationships aiming for a 90% retention rate.
• Implement and configure client requirements in alignment with client expectations and LPS (Labournet Payroll System).
• Resolve client queries and provide value-added services through troubleshooting via various channels (onsite, online, phone, email, TeamViewer).
• Escalate unresolved queries as per SLA, maintaining ongoing communication with clients and adhering to the Key Account Strategy (KAS) and Client/Employee lifecycle processes.

Development & Competence:

• Stay updated on system functionality and legislative changes through self-development.
• Ensure alignment with career path requirements.
• Develop the competency and skills of the team through formal and informal learning sessions to meet expected standards.
• Facilitate knowledge transfer among teams to enhance overall competence.
• Maintain up-to-date knowledge of relevant industry developments.

Product & Quality:

• Adhere to the client visitation schedule to maintain SVR (Service Value Ratio) and ensure profitable clients receive service within SLA.
• Efficiently book client appointments and obligations while recording them accurately in the prescribed software platform.
• Weekly closure of appointments ensuring accuracy in categorizing satisfied and unsatisfied clients.
• Upload all relevant client documents onto the CMS (Content Management System).
• Monitor time spent vs. retainer, providing monthly reports on unsatisfied appointments and SVR to the Outsource Manager. Also responsible for client sign-off documents and handover processes as per internal procedures.

You are part of:

Our people are experts in their field who have a passion for what they do and constantly seek to exceed the expected standard. Our people pride themselves on delivering best practice.

Package & Remuneration:

Salary: R15,300.00 – R25,500 CTC per month

Benefits: Cell phone, Internet, Laptop, excellent career growth opportunities.

Embark on an exciting, rewarding, and challenging career move and join Labournet, a market leader in the HR Management Services sector. If you enjoy delivering work that meets or exceeds high standards and want to fast-track your career, Labournet is where you want to be!

Qualifications:

You’ll need a customer-first mindset and the following skills to succeed in this role:

Minimum Requirements:

• Valid Driver’s License and own vehicle
• Matric with Mathematics and Computer Literacy as subjects
• Qualification within payroll tax software implementation and consultation within the HRIS environment or equivalent experience (1-2 years)

Experience required:

• At least 1-2 years experience in full-function payroll, preferably within an outsourced payroll environment
• Ability to process a minimum of 800 payslips independently and accurately
• Previous experience in submission of monthly and biannual EMPs would be advantageous
• Previous experience in dealing with complex payroll queries would be advantageous

Additional Information:

In return, we offer you:

Culture: We pay attention to output rather than time spent and offer a flexible working environment.

Employer of Choice: Our managers believe in putting their people first and are devoted to their growth and development; hence, we practice servant leadership (inverted pyramid).

Flexibility: You must look after yourself; you cannot pour from an empty cup. We prefer work-life integration over work-life balance.

Passion: Bring a sense of purpose to work and depart with a sense of success.

How we work at Labournet:

Gone are the days when you had to sit in traffic to go to work! Our hybrid working approach enables employees and their managers to agree on a working environment that promotes productivity while also allowing them to balance their professional and personal lives. We can now create an office environment wherever we are thanks to technology.

Why should you join Labournet?

It’s more than just a job with Labournet. It’s a mission to make our clients compliant by doing meaningful work that focuses on cutting-edge customer-centric services and technology solutions. Every year, you can help us by facilitating HR best practices and ensuring our company’s compliance across the entire employee lifecycle! In the end, you’ve created a profession that no one could have predicted.

Who are we?

Your Strategic Partner in Human Resource Solutions

Our dedicated team of highly trained and educated consultants is passionate about transforming workplace issues into accessible, flexible, affordable, comprehensive HR solutions aligned with your business goals. Labournet aims to become an extension of your HR department to fulfill your compliance needs, allowing you to focus on core activities.

We are the trusted compliance partner to employers, solving their evolving compliance needs.

What do we do?

We provide leading compliance solutions throughout South Africa, implementing best practices within our partner businesses.

Remote Work: Employment Type:

Full-time

Key Skills:

Data Entry, Paychex, Accounting, UltiPro, Workers' Compensation Law, Ceridian, Paylocity, HRIS, Payroll, ADP, Kronos, Human Resources

Experience: 1-2 years

Vacancy: 1