Payroll Delivery Consultant

SoluGrowth (Pty) Ltd.; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading payroll services provider in South Africa is seeking a Payroll Manager to deliver end-to-end outsourced payroll services. The role involves managing multiple client payrolls using PaySpace and ensuring compliance with payroll legislation. The ideal candidate should have strong technical proficiency in PaySpace and excellent client service capabilities. Responsibilities include processing payrolls, handling client queries, and ensuring timely submissions of payroll outputs.

Qualifications

• Strong technical understanding of PaySpace required.
• Excellent client service skills are a must.
• Proven ability to manage payrolls across multiple industries.

Responsibilities

• Manage and process multiple client payrolls on PaySpace.
• Ensure accuracy and timely submission of payroll outputs.
• Handle client queries effectively and maintain satisfaction.

Skills

PaySpace proficiency

Client service capabilities

Payroll management

Job description

Overview

JOB BRIEF

Deliver end-to-end outsourced payroll services to a portfolio of clients using PaySpace. Ensure full compliance with South African payroll legislation and internal quality standards, while meeting service-level agreements (SLAs). The role demands a strong technical understanding of PaySpace, excellent client service capabilities, and a proven ability to manage payrolls across multiple industries and pay cycles in a high-volume BPO environment.

Responsibilities

• Manage and process multiple client payrolls on PaySpace, including full monthly, fortnightly, and weekly cycles.
• Capture and audit all payroll input such as new hires, terminations, variable earnings / deductions, and changes.
• Ensure the accuracy and timely submission of payroll outputs, including payslips, reports, statutory declarations, and third-party payments.
• Responsible for disbursement of all payroll EFT / transfers.
• Manage tax year-end processes, IRP5 reconciliations, and submission via PaySpace and SARS eFiling.
• Perform reconciliations for payroll accounts and statutory submissions (UIF, PAYE, SDL, COIDA).
• Ensure clients’ compliance with relevant legislation, including BCEA, SARS regulations, and statutory deadlines.
• Handle client queries effectively, provide support on payroll compliance, and maintain high levels of client satisfaction and retention.
• Participate in onboarding and transitioning new clients onto the PaySpace platform.
• Liaise with third parties (SARS, Department of Labour, financial institutions) on client matters.
• Support internal process improvements and ensure best practices are followed for BPO payroll delivery.
• Follow up and support resolution of outstanding payroll-related debtors.
• Obtain SARS directives, where applicable.
• Handle administration and payroll queries.
• Responsible for client satisfaction and client retention.
• Responsible for ensuring all outstanding debtors in respect of payroll portfolio are collected.