Payments Operations Lead: Scale & Compliance

Crossover; South Africa; On-site; ZAR 2,000,000 - 3,500,000; Full time

Job summary

Citi in South Africa is seeking a Services and Payments Operations Head to lead the Payments Operations team, focusing on high-volume cash management, transfers, and liquidity flows. This senior role involves strategy, project leadership and cross-functional collaboration across local and global teams.

You will oversee operations, drive process improvements, ensure compliance, and serve as a subject-matter expert in planning and analysis to deliver exceptional service to internal clients and

Responsibilities

• Process regular, restricted and legal transfers, client/Firm payments, receivables, trade transactions, liquidity flows and wholesale card activity
• Provide instruction receipts and authentication, entry instructions and verification, processing and recording, and reporting and reconciliation
• Oversee cash management operations, such as cash handling, check processing, return items and lock-box operations
• Lead projects and manage the resolution of complex and varied issues
• Serve as a subject matter expert in business, planning and analysis as well as an analytical and/or procedural expert representing a unit or team on cross function process or project deliverables
• Apply and analyze operational processes and best practices to recommend customized business solutions to internal clients
• Oversee

Skills

Analysis

Problem Solving

Communication

Job description

Citi in South Africa is seeking a Services and Payments Operations Head to lead the Payments Operations team, focusing on high-volume cash management, transfers, and liquidity flows. This senior role involves strategy, project leadership and cross-functional collaboration across local and global teams.

You will oversee operations, drive process improvements, ensure compliance, and serve as a subject-matter expert in planning and analysis to deliver exceptional service to internal clients and