Payer.io - Technical Operations Manager

Salt South Africa; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading fintech in South Africa is seeking a Technical Operations Manager based in Cape Town. This senior-level role involves managing technical operations and mentoring a small team, with a focus on data analysis and process improvement. Ideal candidates will have a strong background in payments, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Strong data analysis capabilities - Excel, CSV parsing.
• Background in payments or adjacent financial services required.
• Experience managing small technical teams.

Responsibilities

• Manage and mentor 2 Team Leads while overseeing a team of 8.
• Own the technical operations process end-to-end: onboarding, configuration, support.
• Conduct deep-dive analysis using raw data to ensure service continuity.

Skills

Data Analysis

Technical Operations

CSV manipulation

Process Automation

Job description

Role: Technical Operations Manager
Location: Cape Town (Foreshore) | Primarily On-Site with Flexibility
Type: Full-time | Senior-Level

Overview:
We're hiring a Technical Operations Manager to lead the configuration, onboarding, and support functions at a high-growth fintech working at the core of South Africa's payments ecosystem. This is a hands-on leadership role ideal for someone who thrives in the detail, enjoys solving complex operational issues, and is ready to take full ownership of technical processes and incident resolution.

Key Responsibilities:

• Manage and mentor 2 Team Leads (Operations + Customer Success), overseeing a team of 8
  
  
• Own the technical operations process end-to-end: onboarding, configuration, support, and escalation
  
  
• Lead and improve data-driven QA, automation, and process monitoring
  
  
• Conduct deep-dive analysis using raw data (CSV, Excel) to identify errors, detect anomalies, and ensure service continuity
  
  
• Step in to assist directly with complex issues - this is not a pure management role
  
  
• Work closely with engineering teams to resolve infrastructure and platform incidents
  
  
• Maintain visibility over system performance and incident response, including via observability tools (e.g. Grafana - nice to have)
  
  

Must-Have Skills & Experience:

• Strong data analysis capabilities - Excel, CSV parsing, anomaly detection, QA mindset
  
  
• Background in payments or adjacent financial services (non-negotiable)
  
  
• Experience managing small technical teams while staying hands-on
  
  
• Self-sufficient problem-solver - no reliance on a large data/BI team
  
  
• Process automation or error detection experience is highly desirable
  
  
• Comfortable working in a lean, fast-paced, and at times high-pressure environment
  
  

Soft Skills & Culture Fit:

• Resilient, assertive, and confident under pressure
  
  
• Thick-skinned communicator with a direct, no-nonsense style
  
  
• Suited to a high-output, "techie" team environment with low ego and high standards
  
  
• Able to iterate and improve on-the-go - this role will evolve as we learn more
  
  

Why Join?
You'll step into a leadership role with clear ownership, a direct line to leadership, and a team that needs both guidance and hands-on support. It's a pivotal opportunity to shape core operations in a scaling business. Flexible structure, retained search support, and iterative feedback mean we're committed to finding the right person - and adapting the brief as we go.

Salt is acting as an Employment Agency in relation to this vacancy.

Desired Skills:

• Data Analysis
• Technical Operations
• CSV manipulation
• Process Automation