Patient Services Manager

Abantu Staffing Solutions; Wes-Kaap; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A healthcare organization in South Africa is seeking a Patient Services Manager to oversee patient services operations. The ideal candidate will possess relevant nursing qualifications and extensive experience in the private healthcare sector. Responsibilities include quality management, operational oversight, and compliance. Competitive compensation package offered.

Qualifications

• 5 years of relevant private healthcare industry and people management experience.
• Current registration with the relevant professional/regulatory body.
• Understanding the private healthcare industry, its challenges and role players.

Responsibilities

• Monitor and improve quality metrics.
• Manage data integrity and compliance.
• Develop relationships with stakeholders.

Skills

Computer proficiency

Problem-solving

Verbal communication

Customer responsiveness

Building relationships

Education

Relevant Nursing qualification

Grade 12 / Matric

Job description

Overview

Our Client in the Healthcare Industry is seeking a Patient Services Manager to join their team. The successful incumbent will be responsible for the management and co-ordination of patient services resources, processes and operations.

Minimum Requirements

• Grade 12 / Matric
• Relevant Nursing qualification, preferably Degree or Diploma as a registered nurse with proven Case Management and Coding Experience
• 5 years of relevant private healthcare industry and people management experience
• Current registration with the relevant professional/regulatory body
• Understanding the private healthcare industry, its challenges and role players would be an advantage
• Understanding the basic financial principles (i.e., budgets, credit management, planning)
• Driver’s license and ability to travel

Job Responsibilities

Ensure effective quality management and customer care:

• Monitoring and improving quality metrics
• Managing data integrity and compliance to the company's working procedures
• Developing and maintaining relationships with stakeholders

Ensure effective people management:

• Demonstrating visible leadership skills in respect of the company's values, operating models and strategies to support diversity and transformation
• Actively leading meetings and ensuring participation of all members to ensure ISO compliance
• Ensuring quality staff members are recruited to fill approved vacancies following the company’s transformation objectives
• Providing direction and inspiration to ensure staff are motivated and productive
• Managing and reviewing training plans that are compliant to the company's WSP requirements to enable talent development
• Managing the performance of staff through the performance improvement process
• Ensuring all transactional processing is complete to provide employee compensation and benefits
• Ensuring productive working relationships are supported with minimum IR issues
• Ensuring all exit interviews are conducted to ensure the retention of staff
• Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness

Ensure effective and accurate billing:

• Driving the accurate and timely billing process to ensure DSO and Shaka targets are achieved
• Managing the bill auditing process to achieve accurate billing data
• Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event

Ensure effective interpretation and application of contracts and funder rules:

• Managing the admissions department to ensure that they comply with the funder rules
• Managing the collection of outstanding co-payments from patients
• Reducing and managing the risk associated with RSRT’s by making recommendations regarding patient-based data

Facilitating effective cash flow management:

• Implementing processes from pre-admission to submission of an account to ensure DSO targets are achieved
• Implementing cash management processes to prevent losses

Ensure effective operational capabilities:

• Managing and implementing business plans to ensure optimal functioning

Governance and risk management:

• Preparing and ensuring sound audit compliance to achieve optimum business ethics
• Participating and developing action plans within the risk management teams to implement the correct controls
• Support tip-off investigations

Key Competencies / Skills:

• Computer proficiency
• Problem-solving, analysis, and judgement
• Engaging diversity
• Verbal and written communication and presentation
• Excellence orientation
• Building relationships
• Customer responsiveness
• Organisational awareness
• Ethical behaviour