Patient Services Manager

Edge Executive Search Group; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A healthcare recruitment firm seeks a Patient Services Manager in Johannesburg. This role involves leading patient services operations, ensuring compliance with healthcare regulations, and enhancing service quality. The ideal candidate should have a nursing qualification and at least 5 years of leadership experience in private healthcare. The position offers the chance to impact operational excellence and patient experiences significantly.

Qualifications

• Minimum 5 years' experience in private healthcare, with leadership exposure.
• Case management and coding experience required.
• Knowledge of healthcare funders and policies.

Responsibilities

• Lead patient admissions, billing, and case management teams.
• Ensure compliance with funder rules and clinical coding standards.
• Manage stakeholder relationships and internal communications.

Skills

Leadership in healthcare operations

Patient services management

Compliance knowledge

Financial principles understanding

Proficiency in Microsoft Office

Education

Registered Nurse – Degree or Diploma

Job description

Patient Services Manager

Location : South Africa

Type : Permanent | Healthcare Management

Lead patient services. Drive operational excellence.

This is a high-impact role for a clinical leader with strong operational acumen and a passion for healthcare service delivery. You’ll manage all aspects of patient services, from admissions and billing to compliance and stakeholder engagement — ensuring the highest standards of care and business performance.

About the Role

You’ll lead and coordinate patient services operations to support quality, compliance, people development, and financial performance. Your leadership will ensure that billing processes are accurate, staff are well-managed, and healthcare regulations are followed — all while driving continuous improvement and transformation.

What You’ll Do

Lead patient admissions, billing, and case management teams

Ensure compliance with funder rules, audit protocols, and clinical coding standards

Champion customer care and improve service quality metrics

Drive recruitment, performance management, and staff training

Manage stakeholder relationships and internal communications

Monitor cash flow, billing accuracy, and account submission

Participate in governance, audit, and risk management initiatives

What You Bring

Nursing qualification (Registered Nurse – Degree or Diploma)

Minimum 5 years' experience in private healthcare, with leadership exposure

Case management and coding experience required

Knowledge of healthcare funders, policies, and patient services processes

Strong understanding of financial principles and billing cycles

Proficient in Microsoft Office; understanding of ICD / CPT coding an advantage

Valid driver’s licence and willingness to travel

What Success Looks Like

Streamlined patient services operations and accurate billing

Strong audit outcomes and minimal compliance issues

High staff engagement and development

Improved patient experience and stakeholder satisfaction