Patient Services Co-Ordinator - South Africa

Internetwork Expert; Johannesburg; Remote; ZAR 150,000 - 250,000; Full time

Job summary

A leading company in healthcare services is seeking a Patient Services Coordinator to support GP practices in the UK. This dynamic role involves handling inbound patient calls, ensuring quality service, and maintaining confidentiality. With comprehensive training and a supportive team culture, this position offers flexibility and opportunities for growth.

Benefits

Paid holidays

Bank holidays pro-rata

Training and development opportunities

Supportive team environment

Qualifications

• Recent experience in healthcare and patient interaction.
• At least 1 year of call handling experience.
• Strong IT literacy and ability to use multiple systems.

Responsibilities

• Handle a high volume of fast-paced inbound calls.
• Gather and record essential patient information.
• Ensure patients are triaged quickly and safely.

Skills

Communication

Empathy

Time Management

IT Literacy

Organizational Skills

Job description

Patient Services Coordinator

Please note that the closing date for applications is Friday, 30th May; however, we reserve the right to close the application process earlier if we receive a sufficient number of suitable applications. Mediq, our recruitment partner, is currently seeking passionate and dedicated Patient Services Coordinators on behalf of LineIn.

Based in South Africa and employed by Mediq, successful applicants will support primary care services by handling inbound calls from patients across multiple GP surgeries in the UK. LineIn is growing rapidly, supporting GP practices across the UK with high-volume, fast-paced call handling services.

LineIn is committed to improving patient care, which starts with compassionate, dependable, and capable people like you. If you have experience in a contact centre or busy reception and want a meaningful role where you genuinely help people, this could be the perfect next step. This role is not back-office admin; it is demanding, dynamic, and high-contact, where empathy, professionalism, and communication make a daily impact.

This is a fast-paced, hands-on contact centre environment where every call makes a difference.

What You'll Gain

• Dedicated practice support: Work consistently with two GP practices at a time
• Comprehensive onboarding: Learn how to stay calm and effective in urgent situations
• True flexibility: Work from home with no commute, focusing on patient care
• Supportive team culture: Remote doesn't mean alone — our team is always connected
• Ongoing growth: Continuous coaching and training to build your skills and confidence

Your Role

As a Patient Services Coordinator, you'll be the first point of contact for patients calling their GP. Your responsibilities include:

• Handling a high volume of fast-paced inbound calls
• Gathering and recording essential patient information and medical history, and signposting appropriately
• Ensuring patients are triaged quickly and safely (without offering medical advice)
• Staying calm and supportive, especially with distressed or anxious callers

Key Responsibilities

• Manage patient calls professionally and efficiently
• Meet KPIs related to call handling and service quality
• Escalate urgent cases appropriately
• Direct patients to online self-service tools when suitable
• Uphold confidentiality and Data Protection standards
• Work structured shifts aligned with GP surgery hours
• Participate in training and team communications
• Book appointments and signpost patients under GP guidance

Training

You will be trained to:

• Identify medical red flags and escalate correctly
• Use AI-supported tools to assist workflow
• Maintain professionalism and empathy in sensitive situations
• Promote digital self-service tools
• Maintain patient confidentiality

Shifts and Working Hours

The service runs during GP surgery hours. You need to be available for a mix of morning and afternoon shifts, mainly between 9:00 am and 8:00 pm, Monday to Friday, scheduled in advance to support work-life balance.

What Makes This Role Stand Out?

• Variety and growth: Work with multiple practices to build skills and confidence
• Meaningful impact: Your care and quality are truly valued
• Full training provided: No need to have all answers on day one
• Supportive management: Constant support and feedback for growth and wellbeing

Candidate Requirements

• Recent experience in healthcare and patient interaction
• At least 1 year of call handling experience
• 1+ year in a high-volume, contact centre, patient-facing, or reception role
• Confident managing high volumes of inbound calls in a fast-paced environment
• Reliable with strong work ethic and commitment to excellent service
• Excellent timekeeping and organizational skills
• A quiet, dedicated home working space with secure internet, backup power, headset, and a Windows 10 or 11 PC
• Strong IT literacy and ability to use multiple systems
• Effective communication and fast, accurate typing skills
• Ability to follow protocols and meet KPIs
• Resilient and compassionate, especially with distressed or vulnerable individuals

This is a remote working role with training, development, and career growth opportunities. Benefits include paid holidays, bank holidays pro-rata, and a salary based on experience and qualifications. We offer a supportive team environment.