Patient Advocate, Hereditary Cancer (Call Center Experience Preferred)

Myriad Genetics; Noordwes; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dedicated Patient Advocate to serve as the primary contact for patients and healthcare providers. This role involves managing complex inquiries, verifying insurance eligibility, and ensuring timely communication about test processes. The ideal candidate will possess strong interpersonal and organizational skills, thrive in a fast-paced environment, and demonstrate a commitment to quality customer service. If you are a team player with a passion for helping others, this opportunity offers a chance to make a significant impact in the healthcare sector.

Qualifications

• 1+ year of relevant experience or higher education.
• Fluency in Spanish is preferred.

Responsibilities

• Review test request forms for accuracy and timeliness.
• Coordinate with healthcare providers for documentation and sample submissions.

Skills

Interpersonal Skills

Communication Skills

Typing Speed

Problem Solving

Organizational Skills

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Email

Job description

Overview

The Patient Advocate will be the face of the organization for our customers, including clinics, physicians, medical staff, and patients. They will handle complex inbound and outbound inquiries to assist and empathize with our customers.

Responsibilities

1. Review test request forms and documentation submitted with patient specimens to ensure accuracy and timeliness.
2. Collaborate with healthcare providers to complete required documentation and sample submissions.
3. Verify insurance eligibility and benefits.
4. Explain insurance coverage, test information, process, and turnaround times to patients.
5. Spend approximately 60-80% of the time on the phone.
6. Manage assigned work independently, meeting production and quality metrics.
7. Coordinate across departments, including technology, revenue cycle, field sales, and lab teams, for prompt handling of orders and billing.
8. Identify issues and trends, collaborating with team and leadership to develop best practices for customer service.
9. Participate in the Quality Assurance plan.
10. Comply with applicable CLIA and HIPAA regulations.

Qualifications

1. High School diploma or equivalent required; at least 1 year of relevant experience, or an associate's or bachelor's degree.
2. Fluency in Spanish is preferred.
3. Excellent interpersonal and communication skills.
4. Preference for higher net typing speed applicants.
5. Strong listening, transcribing, and self-review skills.
6. Proficiency with PC, including Excel, Word, Internet, and email.
7. Ability to manage multiple tasks simultaneously, often under pressure.
8. Excellent organizational and task management skills with professional judgment.
9. Enjoys problem solving and pattern recognition.
10. Hardworking team player who supports others.

Physical Requirements

Mostly sedentary work, exerting up to 10 pounds of force occasionally. Involves stationary positioning, moving, operating equipment, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary for job functions.

EEO Statement

We value diversity and are an equal opportunity employer. We prohibit discrimination and harassment based on protected characteristics, including race, religion, gender, sexual orientation, gender identity, age, marital or veteran status, pregnancy, disability, and others. We provide reasonable accommodations for religious practices, mental health, and physical disabilities.