Patient Access Representative I

Mindful Care; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to enhance patient relationships and provide exceptional customer service. In this full-time role, you'll be the first point of contact for patients, assisting with inquiries, scheduling appointments, and providing support for billing and tech-related issues. This position offers a dynamic work environment where your organizational and communication skills will shine. If you thrive in a fast-paced setting and are passionate about helping others, this opportunity is perfect for you.

Qualifications

• Experience in a call center environment; healthcare experience preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Answer incoming calls and assist patients with inquiries and scheduling.
• Handle basic billing inquiries and provide tech support for patient portal.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Multi-tasking

Attention to Detail

Computer Proficiency

Education

High School Diploma or Equivalent

Job description

The Patient Service Representative is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills.

You will play a critical role in strengthening relationships with patients and connecting them to treatment.

Responsibilities

1. Answering all incoming calls as the first point of contact for all Mindful Care callers including new patients, existing patients, and patient inquiries and scheduling.
2. Directing to the appropriate line if an escalation is needed.
3. Understanding of Mindful Care Services & what's within our treatment capacity.
4. Assist with questions regarding the policies for receiving paperwork and what documentation we're able to provide.
5. Reviewing / collecting payments, patient balances, and sending payment links.
6. Handle basic inquiries related to billing, escalating detailed billing issues to relevant departments.
7. Provide Tech Support with patient portal, zoom links and registration process.
8. Facility experts to provide location information as needed.

Candidate Profile

1. High school diploma or equivalent required.
2. Experience in a call center environment; previous experience in healthcare is preferred.
3. Prior customer service experience, medical or mental health practices preferred.
4. Excellent interpersonal skills and professional manner.
5. Strong verbal and written communication skills.
6. Ability to schedule appointments depending on the patient needs.
7. Must be well organized and attentive to details.
8. Must be able to multi-task and prioritize work in a fast-paced work environment.
9. Must have strong computer proficiency.
10. Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Position Type & Schedule

Type: Contract Full-time
Schedule: Monday - Friday 8am - 5pm or 11am - 8pm EST
Remote

Compensation

The pay rate for this position is $4 / hr.
Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.