Patient Access Apprentice - Offsite Registration

Facility MaineHealth; Randburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a pivotal role in patient registration and customer service. This position requires exceptional interpersonal skills to interact with patients and ensure a smooth flow of clinical and administrative tasks. The ideal candidate will thrive in a dynamic healthcare environment, showcasing flexibility and adaptability while adhering to established protocols. If you are passionate about providing excellent service and improving patient experiences, this opportunity is perfect for you. Join a team that values compassion and efficiency in healthcare delivery.

Qualifications

• High School graduate preferred with clerical health care experience.
• Must complete medical terminology and customer service training.

Responsibilities

• Register patients and verify insurance information accurately.
• Assist with accommodations for patients with special needs.

Skills

Customer Service

Interpersonal Skills

Medical Terminology

Typing Skills

Insurance Knowledge

Education

High School Diploma

Tools

Personal Computer

Fax Machine

Copier

Job description

This position is the initial contact for patients with Southern Maine Medical Center, and as such must demonstrate exceptional customer service skills in all interactions. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and providing for an efficient flow of clinical, administrative and clerical tasks. Obtains patient’s signatures on consent and assignment forms and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the Champions of Care expectations of Welcome, Listen and Serve. To be successful in this role, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School graduate preferred.
2. License / Certifications: N/A
3. Experience: Previous clerical health care experience preferred. Previous customer service experience required.
4. Must complete a formal medical terminology course and customer service training within 1 year after hire.
5. Knowledge of insurance plans and their requirements (i.e., worker's compensation, managed care, Medicare/Medicaid) desired.
6. Knowledge of medical office procedures and insurance requirements helpful.
7. Must demonstrate progress in understanding insurance requirements.
8. Familiarity with medical terminology used in an individual physician practice setting is desirable.
9. Good interpersonal skills required, with an ability to interact with patients and others, both in person and over the telephone, in a courteous, tactful, and effective manner.
10. Customer service training a plus.
11. Strong command of the English language, must speak and write it clearly. Ability to speak French helpful.
12. Ability to use personal computer for online data entry required.
13. Typing, faxing, copier and computer skills required.