Passenger Vehicle Service Advisor / Costing Clerk - Pretoria

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading dealership in Pretoria is seeking an experienced Service Advisor / Costing Clerk to ensure excellent customer service. The ideal candidate should demonstrate strong technical knowledge, impeccable attention to detail, and a passion for customer satisfaction. Responsibilities include managing job cards, coordinating with customers and workshop technicians, and upselling services to enhance customer experience.

Qualifications

• Minimum 3 years of experience as a Service Advisor in a dealership environment.
• Previous costing experience is essential.
• Motor Industry experience – Essential!

Responsibilities

• Welcome customers and assess their service needs.
• Open and manage job cards accurately.
• Communicate service updates and repair costs to customers.
• Liaise between technicians and customers for updates.
• Ensure high levels of customer satisfaction.

Skills

Customer Service

Technical Knowledge

Attention to Detail

Communication

Costing Knowledge

Job description

Passenger Vehicle Service Advisor / Costing Clerk - Pretoria

Select Motor Recruitment

Job Ref:

JHB000608/DP

Date posted:

Location:

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience
EE Vacancy

Purpose Of The Job:

Our Client is looking for an experienced and customer-oriented dealership Service Advisor / Costing Clerk to join their team in Pretoria. The ideal candidate will have strong technical knowledge, exceptional attention to detail, and a passion for delivering excellent customer service.

POSITION INFO:
Duties:

• Welcome customers professionally and assess their service and repair needs
• Open and manage job cards accurately in line with manufacturer and dealership standards
• Communicate clearly with customers regarding service updates, repair costs, and delivery timelines
• Liaise between workshop technicians and customers to ensure clear and timely updates
• Accurately cost and finalize job cards, verifying labour, parts, and sublet charges
• Submit warranty and service plan claims promptly and ensure compliance with claim processes
• Upsell additional services where appropriate and provide technical advice when needed
• Ensure high levels of customer satisfaction through follow-up and problem resolution
• Handle service bookings, vehicle handovers, and quality control follow-ups
• Maintain organized documentation for internal control and audit requirements
• Address and resolve any discrepancies related to costing or service delivery

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience
EE Vacancy

Purpose Of The Job:

Our Client is looking for an experienced and customer-oriented dealership Service Advisor / Costing Clerk to join their team in Pretoria. The ideal candidate will have strong technical knowledge, exceptional attention to detail, and a passion for delivering excellent customer service.

POSITION INFO:
Duties:

• Welcome customers professionally and assess their service and repair needs
• Open and manage job cards accurately in line with manufacturer and dealership standards
• Communicate clearly with customers regarding service updates, repair costs, and delivery timelines
• Liaise between workshop technicians and customers to ensure clear and timely updates
• Accurately cost and finalize job cards, verifying labour, parts, and sublet charges
• Submit warranty and service plan claims promptly and ensure compliance with claim processes
• Upsell additional services where appropriate and provide technical advice when needed
• Ensure high levels of customer satisfaction through follow-up and problem resolution
• Handle service bookings, vehicle handovers, and quality control follow-ups
• Maintain organized documentation for internal control and audit requirements
• Address and resolve any discrepancies related to costing or service delivery

Requirements:

• Minimum 3 years of experience as a Service Advisor in a dealership environment
• Previous costing experience is essential
• Experience with Mahindra vehicles will be an advantage
• Motor Industry experience – Essential!

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Thursday 5 June 2025.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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