Passenger Vehicle Head Of Aftersales (Oem Level) - Gauteng, Midrand

Select Motor Recruitment; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Select Motor Recruitment is seeking an experienced After Sales Strategy Leader to develop and execute aftersales strategies aimed at increasing revenue and enhancing service quality. The ideal candidate will have extensive experience in OEM aftersales, strong leadership skills, and expertise in managing operations across services, warranty, and logistics in the automotive sector. This position offers the chance to drive digital transformation and improve customer satisfaction in a dynamic environment.

Qualifications

• 5-10 years in OEM aftersales, including leadership roles in service, parts, and warranty operations.
• Proven experience managing warehousing or parts logistics at scale.
• In-depth knowledge of automotive systems, diagnostics, and telematics.

Responsibilities

• Develop and execute aftersales business strategy to drive revenue and service quality.
• Define service programs and customer engagement strategies to enhance satisfaction.
• Manage full lifecycle of warranty policy and oversee warehouse operations.

Skills

Strategic thinking

Cross-functional management

Operational excellence

Analytical ability

Communication

Education

Bachelor's degree in Engineering, Automotive Management, Logistics, or Business Administration

Tools

ERP systems

WMS systems

Job description

Key Responsibilities : Aftersales Strategy & LeadershipDevelop and execute the aftersales business strategy to drive revenue, profit, and service quality across the networkLead multi-functional aftersales teams covering service operations, technical support, parts & accessories, warranty, warehousing, and customer careAlign aftersales operations with vehicle technologies, connected services, and product lifecycle changesService & Customer SupportDefine service programs, maintenance plans, and customer engagement strategies to enhance satisfaction and retentionMonitor and improve KPIs such as service lead time, technician productivity, first-time fix rate, and Customer Satisfaction Index (CSI)Oversee technical training and support for dealer technicians and field teamsWarranty OperationsOwn and manage the full lifecycle of warranty policy, processes, claims validation, cost control, and dealer complianceAnalyse warranty trends and technical feedback to inform quality teams for product improvementEnsure adherence to global OEM warranty guidelines and local regulatory requirementsDrive warranty recovery and reduction of out-of-policy claimsParts, Accessories & Warehouse ManagementSet the strategy for national and regional parts distribution, including pricing, availability, forecasting, and supply chain optimizationOversee warehouse operations, ensuring high parts fill rates, order accuracy, stock optimization, and minimal obsolescenceManage inventory planning, inbound logistics, and warehouse staffing / performanceCollaborate with procurement and logistics to improve throughput and cost-efficiencyImplement digital warehousing and inventory control systemsDealer Network EngagementDefine aftersales standards and performance metrics for dealer partnersConduct regular reviews, audits, and engagement sessions to drive dealer excellence in service and parts operationsSupport dealer profitability through training, parts campaigns, and incentive schemesDigital & InnovationChampion the digital transformation of aftersales, including remote diagnostics, OTA updates, online service booking, and parts e-commerceIntroduce data analytics and connected car insights to improve predictive maintenance and parts planningKey Performance Indicators (KPIs)Aftersales revenue & contribution marginParts availability / fill rateWarehouse inventory turnover & accuracyWarranty cost per vehicle / claim cycle timeCustomer Satisfaction Index (CSI)Dealer Service Retention RateFirst-Time Fix Rate & Service Lead TimeCompliance with warranty and audit processesQualifications & Experience : Bachelors degree in engineering, Automotive Management, Logistics, or Business Administration; preferred5-10 years in OEM aftersales, including leadership roles in service, parts, and warranty operationsProven experience managing warehousing or parts logistics at scaleIn-depth knowledge of automotive systems, diagnostics, and telematicsTrack record of delivering commercial results and customer-focused transformationFamiliarity with dealer networks and international distribution operationsMotor Industry experience Essential!

Skills & Competencies : Strategic thinking and execution leadershipExcellent cross-functional and stakeholder management skillsOperational excellence mindset with strong financial acumenExpertise in ERP / WMS systemsHigh analytical ability and process improvement orientationClear communicator and team motivator Please note only candidates with the required experience will be contacted and considered.

If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.Applications will only be considered from candidates who meet the specified criteria as per the job spec.

If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Monday 21 July .