Parts Manager - Johannesburg

A Parts Manager vacancy is available in Johannesburg.

Job Description

Reporting to the Dealer Principal, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships. Ensure the highest degree of Customer Satisfaction. Ensure that all the Japanese Brand requirements and targets are met and exceeded.

Specific Role & Responsibilities

1. Monitor sales to ensure that emphasis is placed on profitability
2. Ensure the sale of all necessary items to support Customer’s requirements
3. Ensure that the department achieves budget objectives and Japanese Brand purchase targets
4. Ensure that stock levels are in accordance with budget and Japanese Brand standards
5. Ensure that discounts are monitored and that corrective action is taken when necessary
6. Control all budgetary spending and ensure that it remains within target
7. Discuss significant variations in budget with Dealer Principal
8. Monitor all overheads and stock values
9. Report to Dealer Principal the debtor’s situation and highlight any variation from Policy
10. Operate within purchasing budget (number of weeks’ stock) Japanese Brand Standards
11. Organize sales promotions to boost sales
12. Plan, initiate and promote parts sales events
13. Cooperate with other departments in their campaigns
14. Draw up and initiate parts marketing plans
15. Promote and sell parts by visiting existing and prospective clients
16. Ensure that sales staff maintains constant contact with existing and prospective clients
17. Maximize accessory sales through New Cars
18. Ensure lost sales are recorded and records utilized
19. Hold weekly Kaizen meetings to discuss opportunities and issues and Sales performance
20. Ensure that all orders are completed within Customers’ requirements and that all necessary follow-ups are carried out
21. Examine all major transactions to determine how Customer service may be improved
22. Attend to all necessary inquiries promptly, efficiently and timeously
23. Ensure absolute clarity in all Customer communications
24. Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments
25. Ensure that stock levels are promptly and accurately updated
26. Monitor Customer credit facilities and ensure due payment
27. Ensure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basis
28. Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them
29. Print a B/O report and discuss with staff at least once a week
30. Monitor negative stock to ensure accuracy of stock movement, B/O and stock file
31. Sign off all credit notes & buyouts
32. Follow up on parts bought and not sold
33. Establish and maintain the number of adequately trained staff needed to achieve industry and Japanese Brand standards
34. Recruit, select, develop and remunerate staff
35. Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results
36. Ensure high standards (of all staff) of performance
37. Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories

Qualifications and Experience

1. 3 years’ Parts Manager experience is essential.
2. A minimum of Grade 12.
3. Valid Driver’s License
4. Clear Criminal Record
5. Motor industry experience is essential
6. Computer literacy is essential
7. Kerridge & E-Toyota system knowledge is essential
8. Must have excellent verbal communication skills