Parts Manager (Agrifriend)

Senwes Ltd.; Aliwal North; On-site; ZAR 300,000 - 480,000; Full time

Job summary

Senwes Equipment is looking for a proactive Parts Manager to oversee the spares department. This critical role involves managing stock levels, promoting customer relationships, overseeing administration, and driving financial profitability. The successful candidate will play a key part in aftersales support and customer satisfaction.

Qualifications

• Proven experience in parts management and customer relations.
• Strong organizational skills and detail-oriented approach.
• Ability to manage budgets and ensure profitability.

Responsibilities

• Manage stock levels and ensure timely delivery.
• Build strong customer relationships and provide feedback.
• Lead the parts team and manage departmental budgets.

Skills

Leadership

Customer Service

Stock Management

Budget Management

Job description

Senwes Equipment is seeking a proactive and detail-oriented Parts Manager to lead the spares department. The successful candidate will be responsible for managing stock levels, promoting customer relationships, overseeing parts administration, and driving sustainable financial results. This role is vital in supporting aftersales service and ensuring customer satisfaction.

Key Responsibilities

1. Manage Stock
2. Ensure availability of stock and on-time delivery of non-stock items
3. Conduct seasonal planning and adjust sales forecasts
4. Optimize stock turnover and manage fast/slow-moving parts
5. Monitor and maintain parts availability for new equipment
6. Stay informed of market trends and developments

Promote Customer Relationships

1. Build and maintain strong client relationships
2. Participate in farmer days, demos, and agricultural shows
3. Provide product and technical feedback to customers
4. Conduct seasonal marketing and support agent brand campaigns

Control and Monitor Parts Administration

1. Manage purchasing and pricing processes
2. Investigate variances and report on departmental activities
3. Oversee parts department administration and reporting to the Branch Manager

Staff Management and Development

1. Lead the parts team in line with labour and health & safety legislation
2. Provide performance feedback, training, and development support
3. Identify staff potential and support growth

Budget and Financial Management

1. Manage the departmental budget
2. Monitor income, margins, and expenses
3. Implement corrective actions to ensure profitability