Parts Manager

JustTheJob.co.za; Randburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A well-known automotive vehicle dealer in Randburg is seeking an experienced Parts Manager. This role is pivotal in managing the parts department efficiently, ensuring exceptional customer service, staff motivation, and maintaining profitability. The successful candidate will lead the parts business towards enhanced market share and customer satisfaction while fostering a strong team environment.

Qualifications

• At least 5 years managerial experience in the Brand parts department.
• Strong awareness of the importance of good customer relations.
• Ability to work under pressure and motivate staff.

Responsibilities

• Ensure the highest degree of customer satisfaction at all times.
• Maintain agreed profit margins and return on investment.
• Actively seek to maintain or achieve an acceptable market share.

Skills

Customer Service

Staff Motivation

Marketing Skills

Team Leadership

Problem Solving

Education

Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Job description

Parts Manager - Randburg

Our well-known automotive vehicle dealer client based in Northcliff currently holds a vacancy for an experienced Parts Manager.

Job Description

Reporting to the Dealer Principal, the incumbent will be part of the dealership’s management team, managing the Brand parts department. An experienced parts professional is sought, who can provide excellent customer service, motivate staff, control costs, and maintain high levels of sales. The Parts Manager will need to have the ability to take the dealership’s Parts Business to the next level by increasing market share, profitability, and customer satisfaction.

Position Overview & Specific Role Responsibilities

1. Ensuring the highest degree of customer satisfaction at all times.
2. Maintaining agreed profit margins and return on investment.
3. Actively seeking to maintain or achieve an acceptable market share.
4. Selling the maximum amount of parts to trade and retail.

Qualifications and Experience

• At least 5 years managerial experience in the Brand parts department.
• Be a people person who can focus on building a strong team.
• Must be passionate about customer service and staff leadership.
• Must have strong marketing skills.
• Able to deliver the right return on investment.
• Strong awareness of the importance of good customer relations.
• Ability to work under pressure and motivate staff.
• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04.

Skills and Personal Attributes

• Display honesty, integrity, and humility in all actions, encouraging others to do the same.
• Ability to set clear standards and stretch goals in consultation with the team.
• Understand the dealership business value chain and key performance indicators.
• Communicate a clear change plan with steps and behaviors required to achieve team goals.
• Question the status quo and investigate different approaches.
• Proactively identify problems or challenges.
• Motivate team members to achieve individual and team goals.
• Continuously seek process efficiencies.
• Embrace diversity and promote inclusiveness.
• Hold effective team meetings for goal clarity, information sharing, and reviews.
• Build and maintain effective relationships with colleagues, managers, and key stakeholders.
• Remain calm, focused, and positive under pressure or strong challenges.