PARTS CO-ORDINATOR

Liebherr Tower Cranes; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading construction machinery firm is seeking a Parts Coordinator in Durban. This role involves supporting service engineers, managing spare parts queries, preparing quotations, and ensuring customer satisfaction. Candidates should be detail-oriented with strong Microsoft Excel skills and have experience in customer service. This is a full-time position offering growth opportunities in the industrial machinery sector.

Qualifications

• Experience in service support and spare part management.
• Strong technical communication skills regarding spare parts.

Responsibilities

• Support service department and engineers with queries.
• Prepare and send spare parts proposals.
• Monitor debtor's accounts and handle outstanding payments.

Skills

Detail-oriented

Customer service

Microsoft Excel skills

Teamwork

Job description

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• Responsibility for the support of the service department and service engineers
• Supporting the sales department in regard to spare parts
• Correspondence with LWN/MCR/LCC spare part managers and clients
• Handling of enquiries
• Technical clarification in regard to spare parts and/or recommended spare parts lists and offers.
• Preparation of quotations and spare parts proposals including Tender Assistance for all Spare parts business proposals.
• Pro-active offering of modification kits and exchange programs, Specials.
• Follow-up for quotations and evaluation of reasons for not received orders.
• Follow-up on outstanding payments
• Filing, Scanning, Archiving Spare Parts related documentation.
• Booking and invoicing of spare parts, service and warranty orders and follow up.
• Forwarding of shipping documents to customers.
• Checking of sales invoices
• Monitoring of debtor’s accounts and active collection of outstanding invoices together with accounts department
• Arranging and despatching of quality certificates
• Processing of complaints regarding spare parts orders
• Journal duty (availability as agreed)
• Preparation of proposals for stock keeping
  
  
• Detail-oriented
• Microsoft excel and office skills
• Teamwork
  
  
  

Primary Responsibilities

• Responsibility for the support of the service department and service engineers
• Supporting the sales department in regard to spare parts
• Correspondence with LWN/MCR/LCC spare part managers and clients
• Handling of enquiries
• Technical clarification in regard to spare parts and/or recommended spare parts lists and offers.
• Preparation of quotations and spare parts proposals including Tender Assistance for all Spare parts business proposals.
• Pro-active offering of modification kits and exchange programs, Specials.
• Follow-up for quotations and evaluation of reasons for not received orders.
• Follow-up on outstanding payments
• Filing, Scanning, Archiving Spare Parts related documentation.
• Booking and invoicing of spare parts, service and warranty orders and follow up.
• Forwarding of shipping documents to customers.
• Checking of sales invoices
• Monitoring of debtor’s accounts and active collection of outstanding invoices together with accounts department
• Arranging and despatching of quality certificates
• Processing of complaints regarding spare parts orders
• Journal duty (availability as agreed)
• Preparation of proposals for stock keeping
  
  

Competencies

• Customer service
• Detail-oriented
• Microsoft excel and office skills
• Teamwork
  
  
  

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact KEFENTSE FEZEKA GUNGQISA.
One Passion. Many Opportunities.

The Company
Liebherr-Africa (Pty) Ltd supplies construction machines, mining machines as well as material handlers. For these technically innovative and user orientated products, the company also offers high-quality back up service and spare parts.

Location
Liebherr-Africa (Pty.) Ltd.
2 Kubu Avenue
4071 Durban North
South Africa (ZA)

Contact
KEFENTSE FEZEKA GUNGQISA
011 365 2000

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Industrial Machinery Manufacturing

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