PARTS CO-ORDINATOR

Liebherr Group; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading engineering company in Durban is seeking a candidate to support their service department and assist with spare parts sales. The role involves preparing quotations, handling enquiries, and monitoring accounts. Attention to detail and customer service skills are essential. This job offers a chance to contribute to a dynamic team and be part of a respected organization.

Qualifications

• Strong customer service skills.
• Attention to detail is essential.
• Proficiency in Microsoft Excel and Office.

Responsibilities

• Support service department and service engineers.
• Prepare quotations and handle enquiries regarding spare parts.
• Monitor debtor’s accounts and collect outstanding invoices.

Skills

Customer service

Detail-oriented

Microsoft Excel

Teamwork

Job description

Primary Responsibilities

• Responsibility for the support of the service department and service engineers
• Supporting the sales department in regard to spare parts
• Correspondence with LWN/MCR/LCC spare part managers and clients
• Handling of enquiries
• Technical clarification in regard to spare parts and/or recommended spare parts lists and offers.
• Preparation of quotations and spare parts proposals including Tender Assistance for all Spare parts business proposals.
• Pro-active offering of modification kits and exchange programs, Specials.
• Follow-up for quotations and evaluation of reasons for not received orders.
• Follow-up on outstanding payments
• Filing, Scanning, Archiving Spare Parts related documentation.
• Booking and invoicing of spare parts, service and warranty orders and follow up.
• Forwarding of shipping documents to customers.
• Checking of sales invoices
• Monitoring of debtor’s accounts and active collection of outstanding invoices together with accounts department
• Arranging and despatching of quality certificates
• Processing of complaints regarding spare parts orders
• Journal duty (availability as agreed)
• Preparation of proposals for stock keeping
  
  

Competencies

• Customer service
• Detail-oriented
• Microsoft excel and office skills
• Teamwork
  
  
  

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact KEFENTSE FEZEKA GUNGQISA.
One Passion. Many Opportunities.

The Company
Liebherr-Africa (Pty) Ltd supplies construction machines, mining machines as well as material handlers. For these technically innovative and user orientated products, the company also offers high-quality back up service and spare parts.

Location
Liebherr-Africa (Pty.) Ltd.
2 Kubu Avenue
4071 Durban North
South Africa (ZA)

Contact
KEFENTSE FEZEKA GUNGQISA
011 365 2000