Parts And Warranty Manager - Humansdorp

Findojobs South Africa; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading agricultural company is seeking a Parts and Warranty Manager in Humansdorp. This role involves overseeing parts and service operations, managing warranty claims, and training staff. The ideal candidate has 5-7 years of experience in similar roles within agriculture or construction, strong knowledge of machinery, and proficiency in Microsoft Office. Leadership skills and a driver's license are also essential. This position offers competitive compensation.

Qualifications

• 5-7 years' experience in a Parts and Warranty Manager role within Agriculture or Construction industries.
• Strong knowledge of parts and warranty systems.
• Driver's license and own vehicle required.

Responsibilities

• Manage and coordinate all parts and service activities efficiently.
• Oversee daily operations of the parts department.
• Handle warranty claims promptly.
• Train personnel on service, parts, and warranty processes.

Skills

Agricultural mechanisation knowledge

Problem-solving

Team building

Decision-making

Proficiency in Microsoft Office Suite

Job description

Description

Our client, a leading brand, is seeking a Parts and Warranty Manager for their team in Humansdorp.

Requirements :

• 5-7 years' experience in a Parts and Warranty Manager role within Agriculture and/or Construction industries.
• Strong knowledge of agricultural mechanisation machinery/equipment, including parts and warranty systems/processes.
• Ability to monitor and report on activities.
• Experience in workshop/service operations.
• Skills in developing and maintaining budgets and preventative service schedules.
• High awareness of safety, health, and hygiene standards; cautious to minimize downtime and errors.
• Understanding of parts procurement and supply chain processes.
• Proficiency in problem-solving, team building, planning, and decision-making.
• Driver's license and own vehicle.
• Proficiency in Microsoft Office Suite.

Responsibilities :

1. Parts and Warranty :

• Manage and coordinate all parts and service activities efficiently.
• Oversee daily operations of the parts department.
• Order parts to maintain stock levels at optimal prices and quality.
• Open and close job cards as per SOPs.
• Ensure weekly parts availability and handle sales and invoicing.
• Perform daily and weekly checks for smooth operations.
• Manage warranty claims promptly.
• Handle receiving and dispatching of parts.
• Maintain accurate records and reporting.
• Communicate clearly with suppliers to prevent additional costs.
• Conduct monthly spot stock checks and biannual full stock counts.
• Liaise with walk-in clients and resolve complaints with the GM.

2. Purchasing and Finance Management :

• Meet all deadlines for purchasing and reporting.
• Adhere to company policies.
• Manage inventory, quotations, purchase orders, and invoices.
• Oversee equipment stock and place orders as needed.
• Forecast and negotiate prices for spare parts.

3. Fleet Management :

• Coordinate with departments for service scheduling and parts ordering.
• Verify parts during and after services, return unused parts.
• Document all actions appropriately.

4. Human Resources :

• Train personnel on service, parts, and warranty processes.
• Conduct annual performance evaluations.
• Address employee relations promptly and fairly.

5. Communications and Reporting :

• Maintain professional communication in line with the code of conduct.
• Respond to service queries and complaints professionally and promptly.
• Complete and submit necessary documentation.
• Monitor staff reports and site hours for accuracy.