Partnerships Coordinator

Spur Corporation; Wes-Kaap; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in the fast-food industry is seeking a dedicated Account Manager to oversee partnership management and development. The successful candidate will engage with partners, drive co-marketing initiatives, and report on performance metrics, while enhancing collaboration across teams to achieve strategic objectives in a dynamic environment.

Responsibilities

• Serve as the primary point of contact for assigned partners.
• Identify and onboard new strategic partners.
• Plan and execute joint marketing activities.
• Contribute to the overall Partnerships strategy.
• Address partner queries and manage escalations.

Skills

Strategic Thinking

Proactive Problem Solving

Adaptability

Collaboration

Customer-Centricity

Negotiation

Relationship Management

Organizational Skills

Job description

Role And Responsibilities

Account Management:

Serve as the primary point of contact for assigned partners, managing relationships to ensure satisfaction and mutual success.

• Develop and execute account plans to maximise the value of each partnership.
• Monitor partner performance metrics and implement strategies to optimise outcomes.

Partnership Development

• Identify and onboard new strategic partners that align with the company’s objectives and values.
• Conduct market research and competitor analysis to identify partnership opportunities and industry trends.
• Collaborate with the Partnerships Marketing Manager to negotiate terms and support in the finalisation of commercial agreements.

Coordinate Co-Marketing

• Plan and execute joint marketing activities, both digital and in-store or outdoor activation where relevant to promote shared goals.
• Develop co-branded campaigns to enhance visibility and engagement.

Cross-Functional Collaboration

• Work closely with marketing, operations, contact center, and brand teams to align partnership initiatives and communications.
• Act as a liaison to ensure both partners and the operations/stores have the resources and support needed to achieve KPIs.
• Collaborate internally to ensure on-brand, relevant, and flawless execution of partnership initiatives.

Strategy & Reporting

• Contribute to the development of the overall Partnerships strategy.
• Provide regular reports on partnership performance, opportunities, and risks to the Partnerships Marketing Manager, brand teams, and operations teams.
• Track and manage the partnership budget, ensuring cost-effectiveness and ROI.

Problem Solving & Escalation Management

• Address partner queries and manage escalations effectively.
• Serve as the go-to expert for all partner-related matters and franchisee support, transforming challenges into opportunities for improvement.

Key Competencies

• Strategic Thinking: Ability to align partner goals with organizational objectives.
• Proactive Problem Solving: Identifies challenges and develops solutions efficiently.
• Adaptability: Thrives in a fast-paced, dynamic environment.
• Collaboration: Works effectively across teams to achieve common goals.
• Customer-Centricity: Demonstrates a deep understanding of partner needs and delivers exceptional service.
• Negotiation skills: Craft win-win agreements, delivering value to both partners.
• Relationship management: Ability to build and maintain relationships, plus handle disputes and challenges diplomatically.
• Organisational skills: Strong project management, administration skills, time management proficiencies, and attention to detail.