Partnership Operations Specialist

Moment; Wes-Kaap; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Moment is seeking an experienced Operations Manager to optimize payment partnerships across Africa. With responsibilities in onboarding new partners, ensuring operational excellence, and maintaining strong relationships, the role promises a dynamic work environment and opportunity for growth. Ideal candidates will possess a blend of analytical, problem-solving, and organizational skills, alongside a comprehensive understanding of the payments landscape. The position also offers competitive salary and benefits.

Benefits

Competitive salary and equity options

Comprehensive health, dental, and vision benefits

Opportunities for career advancement

Dynamic and collaborative work environment

Qualifications

• Minimum of 5 years of experience in operations, preferably within the payments industry.
• Strong understanding of payment processing workflows and technologies.
• Experience working in Africa.

Responsibilities

• Support the onboarding and activation of new partners and merchants.
• Facilitate daily operations of payment processing between Moment and its partners.
• Manage resolution of operational issues including transaction failures and chargebacks.

Skills

Organizational skills

Problem-solving

Analytical skills

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology

Bachelor's degree in Finance

Tools

Jira

Job description

We’re looking for someone you will be responsible for managing and optimizing the operational processes that ensure the success of our payment partnerships across Africa. Moment operates a continuously growing payments network of 30+ partners across 44 countries, so this role plays a critical part in driving day-to-day operational excellence, ensuring seamless execution of payment processing and partner engagement activities.

Reporting to the Partnership Development Lead, you will work cross-functionally to ensure consistent service delivery, operational efficiency, and scalability across a diverse portfolio of partners and merchants in multiple African markets.

Africa is at the cusp of an economic revolution. 1.5 billion people are embracing electronic payments, mobile everything, and racing towards a digital transformation that will change the world for the next two decades. While Internet- and banking-penetration have come late to Africa, a youth-driven tidal wave of change is hitting the continent, and global businesses and local champions are in a race to unlock its potential.

In partnership with Multichoice, the largest entertainment platform on the African continent, we are building a payment platform as ambitious as the customers we serve.

This is truly the Moment for Africa.

Our Culture

At Moment, we believe building the future is a team sport; partnership and collaboration lie at the core of everything we do. We take pride in working hard and strive to be world class every day, without forgetting to have a little fun along the way. We’re straight-talkers who prioritize speed of execution over perfection. We’re ok with uncertainty and don’t let it get in the way of making smart decisions quickly. We like to get things done.

We value diversity of thought, culture, and background and strive to build a business and work environment as vibrant as the continent we serve. Changing the lives and unlocking the ambitions of a continent isn’t for the faint of heart - but with a passion for people and a desire to make a lasting impact on Africa, we believe we can build an enormous business that also delivers good in the world.

Job requirements:

• Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, Finance).
• Minimum of 5 years of experience in operations, preferably within the payments industry.
• Strong understanding of payment processing workflows, technologies, and regulations.
• Proven experience in technical onboarding and supporting external partners or clients.
• Excellent organizational, problem-solving, and analytical skills.
• Strong communication (written and verbal) and interpersonal skills with the ability to build strong relationships with partners.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Proficiency in using Jira, and other relevant operational tools.
• A proactive and solution-oriented mindset with a strong attention to detail.
• Essential: Experience working in Africa.
• Willingness to travel monthly across the continent.

Job responsibilities:

Onboarding Support

• Support the onboarding and activation of new partners and the onboarding of new merchants onto Moment’s partnership network.
• Serve as the first point of contact for operational queries related to partner and merchant onboarding.
• Track and coordinate partner onboarding activities across internal cross-functional teams to ensure timely execution.
• Provide first-level support for partner and partner-to-merchant technical integrations.
• Coordinate internal and external stakeholder engagement to facilitate a smooth onboarding experience and go-to-market process.
• Monitor early-stage transaction flows, operational performance, and SLA compliance during the onboarding phase.

Partner Operations Support

• Facilitate the daily operations of payment processing between Moment and its partners across multiple markets.
• Act as the operational liaison between partners and Moment’s internal teams (e.g., finance, technical support, compliance).
• Manage the resolution of operational issues including transaction failures, delayed settlements, chargebacks, and reconciliation discrepancies.
• Track partner performance against SLAs and operational KPIs, proactively addressing underperformance or service degradation.
• Monitor transaction data for anomalies or patterns that require intervention or escalation.
• Support the operational aspects of product rollouts, feature changes, or platform upgrades impacting partners.
• Ensure timely updates and communication to partners and merchants during incidents or service interruptions.
• Participate in regular operational reviews with key partners and merchants, including preparation of performance reports.
• Provide support for compliance-related activities such as KYB/KYC/AML processes, audits, and regulatory reporting involving partners.
• Maintain a central log of partner issues, resolutions, and insights to drive continuous improvement and transparency.

Job benefits:

• Competitive salary and equity options
• Comprehensive health, dental, and vision benefits
• Opportunities for career advancement and professional development
• Dynamic and collaborative work environment with passionate team members