Partner And Merchant Management Lead

Step into a dynamic and transformative role as the Partner and Merchant Management Lead at one of the most forward-thinking companies in the industry.

Based in the vibrant hub of Midrand, Gauteng, this is your chance to be the driving force behind an expansive and diverse merchant network.

Reporting directly to the Chief Commercial Officer, you'll be at the forefront of shaping strategic partnerships, optimizing commercial outcomes, and enhancing the overall merchant experience. In this pivotal role, your blend of business acumen, negotiation expertise, and interpersonal finesse will be key to securing optimal commercial terms, fostering long-lasting relationships, and ensuring seamless operations across the value chain.

You'll lead the charge in expanding the merchant portfolio, managing complex contracts, and driving innovative campaigns that resonate with customers and deliver measurable success. This is not just another job; it's an opportunity to be a strategic advisor, advocate, and problem solver, continuously elevating both the merchant experience and the company's commercial success.

If you're ready to make a significant impact, thrive in a fast-paced environment, and be part of a team that values innovation and collaboration, this role is for you.

POSITION INFO

Core Responsibilities Summary:

1. Merchant Acquisition & Onboarding: Lead expansion of the merchant network by securing strategic partnerships, crafting value propositions, and ensuring seamless onboarding with comprehensive training.
2. Technology Integration & Training: Oversee merchant technology integration, train merchants on portal functionalities, and manage ongoing operational issues.
3. Accounting & Financial Processing: Establish and manage merchant accounting processes, ensuring strong financial performance and operational efficiency.
4. Relationship Management: Cultivate long-term partnerships, serve as a key contact, and proactively address merchant needs and challenges.
5. Negotiation & Contract Management: Negotiate agreements, ensuring favorable terms and ongoing compliance, while refining contracts for mutual benefit.
6. Campaign Development: Collaborate on targeted marketing campaigns, leveraging data insights for continual optimization and strong ROI.
7. Performance Reporting: Develop and analyze KPIs to drive data-driven decision-making and continuous improvement.
8. Value-Added Services: Promote and enhance company VAS offerings, gathering merchant feedback for service improvement.
9. Cross-Functional Collaboration: Work closely with internal teams to ensure seamless execution of merchant initiatives and inform strategic decisions.
10. Portfolio Management: Align merchant strategies with business objectives, maintaining a consistent marketing presence and maximizing revenue.
11. Operational Management: Oversee client reporting, problem resolution, and system improvements, ensuring regulatory compliance and financial accountability.
12. Structure & Governance: Establish clear policies, SLAs, KPIs, and operational models to optimize performance and accountability.
13. Business Manager Support: Provide strategic support to the Chief Commercial Officer, contributing to planning, decision-making, and a collaborative work environment.

Qualifications & Experience:

1. Education: Bachelor's degree in law, commerce, business administration, or related field.
2. Experience: 5-10 years in contract, project, supply chain, and product management with a focus on achieving favorable commercial outcomes.
3. Skills: Strong marketing, product, project, negotiation, and relationship management; adept at working under pressure within a matrix structure.
4. Preferred: Experience in merchant management (Financial), multilingual communication, and familiarity with management software programs.