Part Time Technical Support & Hardware Consultant - Istore Canal Walk Cape Town

Istore South Africa; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

iStore South Africa, the leading Apple retailer, is seeking Technicians to deliver expert technical support and assistance to customers. Ideal candidates are technically proficient with strong people skills, eager to learn, and capable of handling conflicts. Join our dynamic team today!

Qualifications

• Completed Matric and an IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.

Responsibilities

• Provide technical support through troubleshooting and resolving issues.
• Deliver training and assistance to customers.

Skills

Conflict Management

Situational Awareness

Tenacity

Learning and Development

Education

Matric

A+/N+ IT qualification

Job description

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa, we provide expert advice, Apple Authorized Repairs, Business, Education, training, and technical support for anything and everything Apple.

We are looking for Technicians to join our team in a flexible capacity, working either 4 or 5 days a week.

Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to iStore customers through troubleshooting, resolving technical issues, and software support. You will also provide training and assistance to iStore customers when required, along with delivering exceptional and professional support service.

You Need To Have

• Completed Matric and an IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, demonstrating enthusiasm and urgency, as well as striving for excellence when achieving results and handling challenges
• Conflict Management, managing complexity, disagreements, and conflicts effectively and smoothly
• Situational Awareness, understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, being open, motivated, and proactively seeking learning opportunities

Apply today!