Part Time Technical Support Consultant, Retail - iStore Highveld

Core Group; Mpumalanga; On-site; ZAR 300,000 - 400,000; Part time

Job summary

A leading technology retail company in South Africa is seeking Technicians to provide exceptional technical support. Your role will involve troubleshooting technical issues and assisting customers with software support. The ideal candidate must have Matric and an IT qualification (A+/N+) along with experience in Helpdesk/1st Line Support. Strong people skills, conflict resolution abilities, and a tenacious attitude are essential for success.

Qualifications

• Experience in Helpdesk/1st Line Support.
• Tenacious attitude towards achieving results.
• Effective conflict management skills.

Responsibilities

• Provide technical support through troubleshooting.
• Assist customers with software support.
• Deliver professional quality support service.

Skills

Technical support

People skills

Problem solving

Conflict resolution

Education

Matric and IT qualification (minimum A+/N+)

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

We are looking for Technicians to join our team in a flexible capacity with working either 4 or 5 days a week.

Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!