Part Time Technical Support Consultant, Retail - iStore Highveld

iStore South Africa; eMalahleni; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A leading Apple reseller in eMalahleni is seeking Technicians to provide technical support and troubleshooting to customers. The ideal candidate has completed Matric and holds an IT qualification (A+/N+), with experience in Helpdesk or First Line Support. This flexible role offers options to work 4 or 5 days a week, requiring strong customer service and conflict management skills.

Qualifications

• Experience in Helpdesk/First Line Support.
• Proficient in resolving technical issues and providing software support.
• Demonstrates enthusiasm and urgency in achieving results.

Responsibilities

• Provide technical support to customers through troubleshooting.
• Resolve technical issues and offer software support.
• Deliver training and assistance to customers as needed.

Skills

Technical support

Troubleshooting

Customer service

Conflict management

Education

Completed Matric and an IT qualification (minimum A+/N+)

Job description

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa, we provide expert advice, Apple Authorized Repairs, Business, Education, training, and technical support for anything and everything Apple.

We are looking for Technicians to join our team in a flexible capacity with options to work either 4 or 5 days a week.

Our iStore Technical Support Technicians are a blend of technically skilled individuals with excellent people skills.

Your role involves providing technical support to iStore customers through troubleshooting, resolving technical issues, and software support. You will also offer training and assistance to customers as needed, delivering exceptional and professional support services.

You Need To Have

• Completed Matric and an IT qualification (minimum A+/N+)
• Experience in Helpdesk/First Line Support

The right person for this role is someone who

• Demonstrates tenacity, enthusiasm, and urgency, striving for excellence in achieving results and handling challenges
• Manages conflict effectively, handling disagreements and complexities smoothly
• Exhibits situational awareness, understanding the context, displaying the right attitude, and taking timely action
• Is motivated for learning and development, proactively seeking growth opportunities

Apply today!